SERVICETEAM

Reviews (1676)

• 5.33

  Resolve an issue with the underfloor heating

  Posted 4 days ago

  The service engineer failed to diagnose the issue correctly, which is excusable if a proper amount of time is spent on the diagnosis. However, on each occasion the engineer was in a rush to leave my house and had to be brought back in. Serviceteam also failed to communicate the issue to the manufacturer correctly and proposed a very expensive - and unnecessary solution. Thankfully, after two Serviceteam visits, I decided to speak to the manufactuer directly and resolved the issue through another company.
  Verified reviewer
  Job location: SL4

  Response from SERVICETEAM

  Thank you for your feedback, and we're sorry to hear of your disappointment. We stand by our diagnosis that both 2-port valves were faulty, one was jammed, the other noisy — as observed during our visit. Once replaced, we identified a further fault with the mixing valve and consulted the manufacturer, Ambiente, who advised a full valve replacement. This was the guidance we followed when quoting the additional works. We understand you later received conflicting advice directly from Ambiente and resolved the issue via another route, which we’re glad to hear. It was certainly never our intention to mislead or overcharge. We based our recommendations on the manufacturer’s guidance at the time and regret that this caused frustration. While we cannot offer a refund for works completed (which we believe were necessary), we recognise your concerns and have shared this case internally to help improve communication and diagnostics for future cases. We’re always striving to provide honest, reliable service, and we regret that on this occasion you were left unsatisfied. If you’d like to discuss this further, we’re happy to talk.

• 0

  Heating issues in the two showers

  Posted 28 March

  Paid £400+ to fix cold showers. [Company] insisted on thermostatic cartridges but sourced wrong parts. Then, without diagnostics, they installed incompatible mixer valves (1untested, 1uninstalled). Charged £240 despite NO resolution, breaching their "redo/refund" guarantee. When I disputed payment, they threatened a £200 "retaliation fee" for chargebacks – extortionate and unprofessional. Their work is inept, their guarantees worthless, and their response to complaints is bullying. Avoid this shameless company. They take your money, ignore accountability, and punish those who speak up.
  Job location: E14
• 10

  Boiler and gas test

  Posted 17 March

  Clearly explained work and tests and carried out to a high standard.
  Verified reviewer
  Job location: W13

  Response from SERVICETEAM

  Thankyou for your kind feedback! We're delighted to hear that the boiler and gas test met your expectations and that our team provided clear explanations while delivering work to high standards. If there's anything else we can assist you with, let us know

• 9.33

  Boiler repair

  Posted 16 March

  Good service. Fixed my boiler on a Sunday.
  Verified reviewer
  Job location: TW2

  Response from SERVICETEAM

  Thank you for your review! We’re delighted to hear that you were pleased with our boiler repair service and that everything was fixed to your satisfaction. If you require any further assistance or have any other repair needs, don’t hesitate to reach out.

• 10

  Toilet pipe water leak

  Posted 14 March

  Quick and well done. Was prepared and arrived with the correct replacement parts. It’s very helpful to have the option to send pictures of the problem so the plumber has a good idea of what is needed
  Verified reviewer
  Job location: W2

  Response from SERVICETEAM

  Thank you for leaving us such a positive review! We're so glad to hear that our plumber arrived prepared with the correct replacement parts and resolved your toilet pipe leak quickly and efficiently. Should you need any further assistance, don't hesitate

• 10

  Gas Boiler replacement quote

  Posted 12 March

  I asked for a quote to replace my ancient boiler having found Serviceteam as an approved installer. They were quick to respond and rapidly updated a tentative online estimate following a site visit, for which he was on time, and pleasant and friendly to deal with, giving good, clear advice. I'm now waiting for the next step: the installation.
  Verified reviewer
  Job location: TW3

  Response from SERVICETEAM

  Thank you for sharing your positive experience. We're delighted to hear that you were pleased with the quick response and efficiency of our quoting process, as well as the professionalism of our engineer during the site visit.Call us for any further help.