SGS Plumbing and Heating

Reviews (56)

• 9.33

  Install of Smart Thermostate System & replacing of Kitchen Radiators as well as Shower Bar

  Posted 6 days ago

  Great Service, friendly, honest and good pricing
  Verified reviewer
  Job location: KY7
• 10

  Boiler Repair

  Posted 11 March

  Prompt, Knowledgeable, Efficient, Highly recommend ⭐⭐⭐⭐⭐
  Verified reviewer
  Job location: KY11
• 10

  Kevin fitted a hive thermostat for me. Also helped with a couple of other jobs at the same time.

  Posted 12 February

  Kevin was the first person to reply to my ad. Was quick at getting back to me and also to do the job. While he was there he helped with a couple of other jobs and didn’t even charge me for them. Would definitely recommend!
  Verified reviewer
  Job location: KY7
• 10

  Boiler and smart thermostat installation

  Posted 05 February

  Kevin has been excellent. We got our boiler serviced in December and requested a quote for a new boiler at the time. This was sent through promptly. Kevin was extremely flexible working around our time frame. He is always timely and the standard of his work is brilliant. He has extremely high standards which is great to see. Kevin even did a couple of extra jobs for is whilst at the property. His communication has been great throughout and I would highly recommend to anyone looking for a plumber/gas engineer.
  Verified reviewer
  Job location: KY11
• 10

  Boiler service

  Posted 05 February

  I needed a boiler service after I couldn't get hold of my previous supplier. Kevin responded very quickly to my request and subsequent messages and was able to come out the next day, and at a competitive price. No complaints.
  Verified reviewer
  Job location: KY7
• 0

  NO CENTRAL HEATING OR HOT WATER

  Posted 03 February

  KEVIN SUTHERLAND WAS SENT AS HE LIVES ONLY A COUPLE OF STREETS AWAY. UPON ARRIVAL IT TOOK HIM 2 MINUTES TO FIX MY HEATING HIVE.NOT CONTENT AT THAT, HE SAID HE MUST LOOK TO SEE WHAT PARTS MY BOILER NEEDED. HE LEFT 20 MINUTES LATER THEN PHONED TO ASK FOR £160 AND SAID HE WOULD RETURN. HE CEASED ALL METHODS OF COMMUNICATION FOR 5 DAYS AND LEFT ME HIGH AND DRY AND TOTALLY STRESSED. HE PRETENDED MORE PARTS WERE REQUIRED IN ORDER THAT HE COULD ASK ME FOR MORE MONEY, THEN DISAPPEARED AND SHUT DOWN ALL METHODS OF COMMUNICATION. I WAS LEFT STRESSED AND IN THE DARK. VPOOR
  Verified reviewer
  Job location: KY1

  Response from SGS Plumbing and Heating

  Firstly, I never charged a penny for call out and fault finding. So 'asking for more money' is false. Customer said the heating didn't work. Got it working and showed her how to work the wireless programmer. She also said that the boiler keeps losing pressure. A burst expansion vessel was identified. Replacing the existing vessel isn't economically viable as the flue would need removed to do this. I priced parts and labour to install an external vessel and replace the pressure relief valve. I tried calling the customer but no answer, so I left a text message quoting £160 for all parts and labour. But never received anything back. Again, NO MONEY WAS EXCHANGED and no 'pretending' took place. The vessel is burst and needs a new one to stop the pressure issues, and pressure relief valve will need replaced too.