Two people came to measure the windows but still wrong panels were fitted. We asked to put back our old window panels but they didn't show up, didn't call or email us. The installation date was changed many times in the last minute. Communication was very bad. L will never recommend this company to anyone !
Response from Shorefield Windows
We are very sorry to hear that even after returning your deposit in full, relinquishing you from liability of the costs of door and glass units ( which we remain liable for, have had to pay for and are now in possession of ) and leaving you with the new glass units, that you are still deeply unsatisfied.
Unfortunately, due to the COVID pandemic, there is both a glass shortage which has caused delays on glass units together with supplier delays due to manufacturing problems with the profiles on doors and window frames.
On the whole, we have managed to deliver goods and services in good time of scheduled dates but unfortunately in your instance the delays were regrettable but out of control