Cupboard under washbasin in bathroom leaking. Tap plunger not working. Hole left around tap consequently flooding underneath. Turned heating off and not working after...another company had to be called to fix heating and another trader had to be employed to fix washbasin.A case of took the money and ran
Response from SJB Plumbing & Heating Services
We had to take out an old toilet basin and install a new supplied vanity unit and to install a new towel rail heater and magna clean filter. At the time of the installation I brought to the attention of the owners daughter the “cheap” DIY tap was of poor quality and that the tap base holder had “crippled”/bent under pressure and this was highlighted, this would not have given a true holding of the tap to the basin. The day after the completion a call was made to ourselves that they had no heating, we turned up to find that the boiler pressure was down to zero and there were no obvious leaks and we guessed this was down to us draining the heating system to install the new towel radiator and magna clean filter and filling he system back up with water.
We were not made aware of ANY other problems at the time and we assumed everything was ok, leaving a feedback card because the customer was happy with work completed.
We have tried to contact the customer to try and resolve any issues and giving a refund if needed but they have flatly refused to co-operate.