Poor overall experience. One window installed with weights the wrong way round, causing damage during remedial work. Latches stiff, finish poor, paint chipped, and a blocked bathroom drain. Promised 65% sound reduction didn’t materialise. Multiple revisits, no goodwill gesture, and we’re left with substandard windows despite a high price. Disappointing and stressful. Would not recommend without written guarantees.
Response from SJB Sash Windows Specialist Ltd
Thank you for your review, Kris. We addressed all concerns promptly and professionally, including return visits. The product was installed correctly and performs to specification. Your claims contradict well-established acoustic standards. As Checkatrade limits replies, please see our full response on Google Reviews for the facts and full context.