Southdown Stairlifts Ltd
Chichester
Checkatrade member since 2020
Services
- Stairlift Installation
- Stairlift Repair
Customer Reviews
Write a review9.62 /10
Based on 27 reviews over the past 12 months
Quality of work
9.74
Reliability
9.41
Communication
8.14
Reviews (76)
10 Stairlift service
Posted 24 March
Arrived as scheduled, and got right down to work which was executed efficiently and effectively. Corrected a small problem and demonstrated that it had been done.Verified reviewerJob location: BN441.67 poor service
Posted 21 March
Changed date and time at start. Arrived 15/2/25 late with no apology. Work took hours longer than stated. Have chased up the expected return visit for checking of equipment more than once and still waiting for someone to make contact and come back over a month later despite promises. Very disappointed in the service providedVerified reviewerJob location: GU3310 Stairlift installation
Posted 17 March
Excellent Service; an appropriate pre-owned stairlift was installed within 3 days of our first contact and 24 hours after ordering. Working with a local and smaller company with experienced staff made the difference in our choice. The price was competitive and fair, with the possibility of returning it if not accepted by the user for the price less the installation hours.Verified reviewerJob location: PO98.33 Stairlift Installation
Posted 26 February
I contacted Southdown Stairlifts Ltd while my mother was awaiting discharge from hospital after a fall. They responded very quickly both to my initial enquiry and with a visit a couple of days later. Once I placed an order for supply and installation of a stairlift at short notice, they kept to the date agreed and completed the work same day, promptly and professionally. My mother finds the stairlift simple to operate and it has quickly become indispensable. I am happy to recommend them to anyone in a similar situation.Verified reviewerJob location: PO1210 Fitted a stairlift to my in-laws property.
Posted 24 February
A really professional company, very efficient, (fitted the day after quotation), very good value for money and they will even pay part of the purchase price and remove it when no longer required. Cannot recommend Hugh and the team more highly! SteveVerified reviewerJob location: GU1210 Fixed the stairlift
Posted 24 January
Very pleased with the response time and service received. The quick response and parts on hand meant there was an immediate repair to mum's non functioning stairlift at a realistic price.Verified reviewerJob location: RH15
Photos
Company Info
Owner
Mr Hugh Thomas
Ltd Company
5 years on Checkatrade
VAT Registered
No
We are based in Chichester and Haywards Heath covering East and West Sussex (and borders) for prompt home visit stairlift assessments and technical stairlift support services. We are certified installers for Thyssenkrupp stairlifts which includes the HomeGlide for straight rails and Flow X for straight and curve rail designs.
(We have installation, technical support and removal experience for other leading brands - please contact us for more information).
If you need a stairlift for a narrow staircase the Flow X is the best solution, it can be installed onto staircases where other leading stairlift brands cannot. With seat swivel technology safely controlling the rotation direction to maximise available space for feet and knees whilst travelling, the seat can face down the staircase which requires less space than sitting across the staircase.
The Services we offer include -
- A Prompt (One Hour) Stairlift Assessment Visit - where we can provide expert rail design and specification advice and answer any questions you might have - easy to follow, no hidden costs and no obligation to proceed.
- Expert technical support, we are accredited Homeglide & Flow X installation and servicing engineers with a depth of installation experience and expert knowledge of the rail design and specification options necessary to tackle the most challanging installation requirements.
- Installation of the Homeglide and Flow X stairlifts which have been independently assessed to have a very high owner rating for reliability and build quality - the stairlifts have the latest safety features.
- A range of comprehensive warranty options, our standard warranties are two years for new stairlifts and one year for pre-owned.
- Best value with our low cost engineer call-out rate and pre-owned replacement parts choice we also include our Fair Value Buy-back Promise with every stairlift we supply.
- Our commitment to the highest standards of customer support, naturally our staff have current DBS certificates and we are a genuinely local business taking pride in meeting the individual needs of our customers. Quite often there are complex health conditions affecting how a stairlift will be used as well as communication over the phone and when we visit.
- Stairlifts which are a good choice for wheelchair users with adjustable seat height for easier transfer, the Flow X has programmable seat positioning and fully opening arms for unobstrructed side transfer from a wheelchair.
- We offer next day stairlift servicing and removal services (the latter usually completed in one hour) for most leading brands.
Please do contact us to discuss your requirement or if further information is needed.
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