Southdown Stairlifts Ltd
Chichester
Checkatrade member since November 2020
Services
- Stairlift Installation
- Stairlift Repair
Customer Reviews
Write a review9.53 /10
Based on 23 reviews over the past 12 months
Quality of work
9.7
Reliability
9.35
Communication
9.07
What customers are saying
AI-generated from customer reviews over last 24 months
Southdown Stairlifts receives high praise for their prompt service, efficient installations, and the professionalism of their team, with customers frequently highlighting the company's helpful and courteous approach. A small number of customers reported issues with scheduling and delays.
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Reviews (84)
10 They supplied, fitted & commissioned a stairlift at my parents house.
Posted 28 June
Job location: BN13The stairlift was installed very quickly and efficiently within 2 days of placing the order. The fitters stayed until we were familiar and completely happy with the operation of the stairlift9.67 Stairlift installation
Posted 20 June
Very pleased with the way the company managed the whole experience from first contact to when the job was completed 5 daysVerified reviewerJob location: RH1010 Stair lift advice and installation.
Posted 18 June
Job location: PO9Contacted Southdown Stairlifts for advice about the possibility of a stair lift being suitable for my property. The managing director visited me the same day who explained thoroughly every detail about the stair lift that would be suitable with absolutely no sale pressure. Took measurements there and then and arranged installation the next day. Engineer arrived at the time stated and installed the stair lift for me and was extremely professional throughout. I would have no hesitation in recommending Southdown Stairlifts to anyone who requires advice or installation of a stair lift.10 Stairlift repair
Posted 17 June
I called Hugh late on Friday afternoon, and he undertook to arrange for an engineer to attend on Monday afternoon. The engineer arrived as promised, and after inspection he informed me and gave a quotation, and I authorised the work. Less than an hour later, lift operating, job done, site cleaned and tidied, and cost was less than quoted, at a fraction of main dealer prices.Verified reviewerJob location: BN169.33 FLOW X stairlift
Posted 04 June
Very pleased with the stairlift. It is working very well. The quotation was done and there was no pressure to purchase. Instalation went well. The installers were very clean and thorough. Explained how it worked slowly, with no rush. Very pleased. I wish we had had it six month's before.Verified reviewerJob location: BN1410 New batterys
Posted 02 June
Had to put new battery in the repair man was very good and keeping us informed about everything he was doing xVerified reviewerJob location: PO18
Photos
Company Info
Owner
Mr Hugh Thomas
Ltd Company
5 years on Checkatrade
VAT Registered
No
We are based in Chichester and Haywards Heath covering East and West Sussex (and borders) for prompt home visit stairlift assessments and technical stairlift support services. We are certified installers for Thyssenkrupp stairlifts which includes the HomeGlide for straight rails and Flow X for straight and curve rail designs.
(We have installation, technical support and removal experience for other leading brands - please contact us for more information).
If you need a stairlift for a narrow staircase the Flow X is the best solution, it can be installed onto staircases where other leading stairlift brands cannot. With seat swivel technology safely controlling the rotation direction to maximise available space for feet and knees whilst travelling, the seat can face down the staircase which requires less space than sitting across the staircase.
The Services we offer include -
- A Prompt (One Hour) Stairlift Assessment Visit - where we can provide expert rail design and specification advice and answer any questions you might have - easy to follow, no hidden costs and no obligation to proceed.
- Expert technical support, we are accredited Homeglide & Flow X installation and servicing engineers with a depth of installation experience and expert knowledge of the rail design and specification options necessary to tackle the most challanging installation requirements.
- Installation of the Homeglide and Flow X stairlifts which have been independently assessed to have a very high owner rating for reliability and build quality - the stairlifts have the latest safety features.
- A range of comprehensive warranty options, our standard warranties are two years for new stairlifts and one year for pre-owned.
- Best value with our low cost engineer call-out rate and pre-owned replacement parts choice we also include our Fair Value Buy-back Promise with every stairlift we supply.
- Our commitment to the highest standards of customer support, naturally our staff have current DBS certificates and we are a genuinely local business taking pride in meeting the individual needs of our customers. Quite often there are complex health conditions affecting how a stairlift will be used as well as communication over the phone and when we visit.
- Stairlifts which are a good choice for wheelchair users with adjustable seat height for easier transfer, the Flow X has programmable seat positioning and fully opening arms for unobstrructed side transfer from a wheelchair.
- We offer next day stairlift servicing and removal services (the latter usually completed in one hour) for most leading brands.
Please do contact us to discuss your requirement or if further information is needed.
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