A 50% deposit was asked for having not visited the house to meet me or view the job. After agreeing to come and visit once 25% was paid to secure the date of work to commence, Lewis then cancelled the visit and said he no longer had availability for the days scheduled in. We have been let down with less than 1 week to the work was due to begin.
Response from SUREFIRE BUILDING LTD
Inaccurate, untruthful & diahonest. My payment terms are 50% as a deposit and 50% on completion. Customer paid 25%, which would never be agreed by myself. This was returned as per my terms. Other bookings took priority for customers who paid deposits in full. No date was booked for the job because the deposit wasn't paid in full.
After discussing the job for 30 mins on the phone and being sent pictures and a full explanation of the job a visit was unnecessary, especially for such a small job 5 sqm of tiling in a victorian pattern.