Customer Reviews (229)
Installation of windows and doors
High standard work done, excellent communication, friendly team, definitely will recommend to others. I am very pleased with my new windows and much appreciated. Big Thank you.
New composite door
Great service and good communication when the door had not arrived from the supplier. Very neat and tidy job. Highly recommend Swan
To install all the windows and external door, including patio doors in my house
Prompt service and excellent work provided. They arrived on time and completed the work to our expectations This was a very large job and we are delighted with the finish. I can recommend this company.
Patio doors
Re visited, horrendous services. Very rude, was told 'I'm a small company and cant afford to keep visiting people with petty problems. Water leaking into my dining room...Petty. however, sorted the problem myself after no help from Rob. Very nice on the initial visit. Sadly, very eude, obnoxiously and very dismissive.
Score Breakdown
Courtesy
Reply from Swan Windows & Son Ltd
We apologise that you have had to leave this review. But we are disappointed to receive it. You contacted us with concerns regarding damp walls surrounding your new patio doors, so we promptly carried out a visit to investigate. Upon inspection, our surveyor immediately identified the issue as a lack of damp proofing in the property. We explained to you that your damp issue was not linked to the product itself or our installation. We advised you to contact a builder/damp proofing company to install a damp proof membrane to solve your issue. Our company does not cover the damp proofing of properties. Your patio doors do indeed come with a 10 year guarantee, and should you require any further assistance with the product itself, we are more than happy to help. For any potential clients reading this review - please take comfort in reading our 200 5* reviews
Didn’t reply to my email for a quote although asked to email the enquiry
Disappointed. If they didn’t want the work a short email would have covers it.
Reply from Swan Windows & Son Ltd
We have check all our email accounts, and it seems your email went into junk/spam mail. Which we don't check regularly. All I can do is apologise and assure you that this is not the normal ay we treat our clients . Kind regards
Fitting 3 double glazed windows
It took 3 weeks from me asking for a quote to them completing the job. Very efficient service and everyone I spoke to was friendly and professional. The windows look lovely and well fitted and they left the place cleaner than when they arrived! Would highly recommend this company.
Sort the door out
Rapid response
All windows and doors in house changed
Swan Windows gave excellent advice and were clear and straightforward from the start. Communication was easy and prompt. They delivered what they said right on budget and right on time. Their workmen were careful, considerate, accommodating, quiet and tidy and communicated their daily work plan well. The windows are fantastic and we are enjoying a much cozier winter. A very happy customer. Would recommend without reservation.
Installing windows
They did a really good job.
BiFold Doors.
Arrived punctually. Removed old doors and fitted new ones all before lunchtime. Old doors were taken away and the tidying up both inside and out was extremely good. All in all a very good job.