Reviews

  • 10

    Fish Pond Transformation

    Posted 14 August

    Matt and the team have completely trasnformed our pond. We have nothing but postive words to say about them. Communication with Matt was first class and always turned up exaclty when they said they would and all of them were polite and really good natured. Their work was efficient and to the highest quality and always offered guidance and advice to what work to carry out. They were also super clean and left the area spotless. We cannot recommend That Pond Guy enough - absolutely top class!
    Verified reviewer
    Job location: EN4
  • 10

    High quality work and very friendly

    Posted 14 August

    We had a pond relined that was leaking. Quote was competitive, work done quickly and to a high quality and very friendly workers
    Verified reviewer
    Job location: BR5
  • 9

    Professional

    Posted 12 August

    Professional and competent. Arrived on time and did the job as required.
    Job location: TN30
  • 10

    Fish pond

    Posted 07 August

    Have finally found a company who know what they are doing where fish and fish ponds are concerned.My pond is now looking good ,fish very happy and growing instead of dying.would recommend them to anyone looking for a comptedent company
    Verified reviewer
    Job location: TN15
  • 4

    Poor service

    Posted 03 August

    Disappointed customer. The team who came to work on my pond did a decent job of cleaning it out. However the net wasn't fitted properly to the back of the pond and sagged into the water. When the net was tightened a gap was created allowing the local heron to attack the fish. When I asked when they would be back to fix it I was told they didn't have any local jobs. The net was the most important part of the job. I've had to add an additional net which is very unattractive.
    Verified reviewer
    Job location: CT5

    Response from That Pond Guy LTD

    Glad you were happy with the clean. You mentioned the heron was landing, walking on, and taking off from the net, which caused the sagging and damage. This wasn’t due to poor workmanship. We advised better deterrents and returned 3 times free of charge.

  • 10

    Professional and reliable

    Posted 01 August

    Our leaking pond was emptied, cleaned out and relined with fibreglass with a final black coating. It looks great. All work was done professionally and to the timescale promised. Communication with Matt was easy, polite and prompt all through the job from initial contact to final completion. We are very pleased with the result and wouldn’t hesitate to recommend That Pond Guy.
    Job location: DA9