I asked this company for a quote to clean a rug and a couple of sofas as they had some water leak stains. They asked if they could visit to see the items before proceeding to do the work.
An appointment was made for 9.00am in the morning and then just before 5 the previous night , i had a message to say that they were unable to attend because they had double booked and the owner was ill, and someone else had double booked and their van had broken down. They couldn't have been more unprofessional. If this is a reflection of their standards then they have done me a favour not turning up. AWFUL!!
Response from The English Cleaning Company
I am sorry you felt we hadn't managed our unexpected health/vehicle emergencies in a professional manor.
This impacted the time for your free site visit, resulting in us contacting you as soon as we could to offer an alternative time on the agreed date.