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The Roof Repair Company Kent

Name: The Roof Repair Company Kent
Rating: 0

2.63/10

Dartford

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Customer Reviews

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2.63 /10

Based on 2 reviews over the past 12 months

Quality of work

2.5

Reliability

Reviews (137)

4.5
Works failed to address issue and now completely unresponsive
Posted 20 September 2024
We had Steve come out to look at an issue with our chimney. He advised that a partial roof replacement was needed. He did this work, however it failed to address the issue. He subsequently came back and assured us that he would resolve the issue however this has not happened. Communication has been extremely challenging and he is now completely unresponsive. This is very frustrating after we paid him a substantial sum of money to complete the work he said was needed to address the problem. We have been incredibly patient with him but are understandably now very frustrated.
Verified reviewer
Job location: SE23
0.75
Roof Leak - Not Repaired
Posted 19 August 2024
After 10 months of no communication, I write this review. Despite thorough research and multiple quotes, I chose them due to their convincing communication and mid-range pricing. They repaired a leak near the chimney that caused water damage in two rooms and provided a "5-year guarantee." However, the leak persisted the day after the work was completed. Despite multiple promises, they never returned to fix it and eventually ignored all my calls and texts. The ongoing leak has caused severe damage, leaving me unable to sell my property and I cannot repair until roof is fixed.
Verified reviewer
Job location: SE19
10
Roof light repair
Posted 07 March 2024
Steve and colleague arrived to look at my leaking roof light and quickly spotted a loose screw which appears to have been causing the problem as the corner of the window where the leak was had risen and I am delighted to say that so far so good with no further leaks despite heavy rain! They didn’t want payment and asked that I kept them updated, were polite, clean and professional, good communicators. Thank you Steve, you saved me spending £900 elsewhere!
Verified reviewer
Job location: BR3
10
Flat roof and repair
Posted 03 March 2024
Work completed to an excellent standard and all rubbished removed at end of job. Also 5 yr warranty . Would definitely recommend.
Verified reviewer
Job location: SE6
10
Repaired roof leak and various bits of shoddy workmanship on the roof.
Posted 03 March 2024
Firstly just really nice guys. Polite, responsive and on time. I guess the true quality of a leak repair will manifest over time, but based upon their knowledge and the carefulness of all the visible parts of the repair, I am very confident in the work done. Very highly recommended.
Verified reviewer
Job location: SE3
10
Fixing a hole in the roof
Posted 28 February 2024
My experience was excellent. The Roof Repair company were very professional, knowledgeable and efficient. They fixed a hole which was causing rain to leak through my ceiling. I really appreciated their turnaround time, friendly service and reasonable rate.
Verified reviewer
Job location: SE6