My request was to clean temporary sealer and grout haze from a porcelain paved patio. The final result was poor. The grout haze had been removed, but in large areas the sealer remained. It was clear that there was still residue on the patio. There was no real discussion about a secondary service to remove the sealer or a chemical solution re the wording on the quotation. They did not appear to be possess the knowledge, skill, equipment or product to deal with this particular issue and left the premises. My complaint was not dealt with in a professional manner. I certainly would NOT recommend.
Response from Tile Cleaning Agents Ltd
The quote clearly stated we could not guarantee sealer removal and that additional services would incur a £350 charge. We spent an hour testing solvent-based strippers at no extra cost, but as removal was unsuccessful, we did not proceed or charge further.