Turfs Up Surrey

Reviews (177)

• 10

  Very Happy with our new patio!

  Posted 5 days ago

  From the first meeting to quote, all the way through to completing the job, Alistair and his team were great to work with. They worked hard to get everything done in time, and were very polite and friendly. Our new patio looks fantastic too. When we next need some work done, we’ll be going straight to Turfs Up.
  Verified reviewer
  Job location: KT19
• 10

  Excellent service from the turfs up team

  Posted 07 August

  My garden project was completed on budget, on time and very efficiently by the Turfs up team. The operatives were all extremely professional and polite and respectful of my property. I would definitely recommend them to my friends and have already asked them to quote for further works.
  
  Verified reviewer
  Job location: KT5
• 10

  Garden facelift

  Posted 08 July

  Turf’s Up come highly recommended. From the initial quote to liaising throughout the job, it was an absolute pleasure to work with them. The job included relaying the patio, installing a new drainage system, removing old decking and a shed, and putting in a new shed base. The workmanship was excellent, and the team were friendly, courteous, and incredibly respectful, a pleasure to have around. They completed everything within the exact timescale they promised. An added bonus was how great they were with my dog, he absolutely loved them! Wouldn’t hesitate to recommend Turf’s Up to anyone.
  Verified reviewer
  Job location: SM1
• 10

  Garden Landscaping

  Posted 28 June

  I had a really good experience with the team working on my garden. All the information and timelines relating to the work to be done was well communicated; the team were very considerate of my needs throughout the work and the job was professionally done to a very high standard.
  Verified reviewer
  Job location: RH1
• 10

  Shed base and shed installion

  Posted 06 June

  Alistair and his team built a shed base and installed a shed in my garden. I found them them to be very hard working and reliable. Very happy with the result and would happly use their services again
  Verified reviewer
  Job location: KT3
• 2.33

  Returfing garden and building a raised flower bed.

  Posted 05 June

  We had a disappointing experience with this company. The flower bed was filled with rubble mud with large stones and glass pieces in it (see photos). The filling was uneven and not completely done (like other photos of their work). When I requested Alistair to correct this, he was curt and borderline rude - he asked me to fill in the gaps myself and rake the sand myself!! Apparently not his problem. I was told I am being 'ridiculous' and should 'get off it..' for requesting him to fix the bad job. It has been a terrible experience.
  
  Verified reviewer
  Job location: KT6

  Response from Turfs Up Surrey

  Hi bit surprised to see this especially as you told us how delighted you were and paid in full 5 weeks ago and all the extra free hours we did for you planting your beds Regarding the soil it`s 10mm screened soil and we added a bulk bag of compost to it so it`s in way rubble and mud, when lots of soil gets wet yes some stone can rise to the top but as i say it`s screened to 10mm. You rather rudely 5 weeks later told me to come round and sieve the soil for you and to rake the bed perfectly level not to mention the crushed slate we put down to cover gap between your patio and your fence you wanted me to remove any of the smaller crushed slate so each chipping was the same size, unfortunately despite the threat of a bad review i think these are totally unreasonable demands and that is what they are. We pride ourselves going the extra mile for our clients and hopefully all the positive reviews we have will shine through and this will not damage our proud reputation we work so hard for.