Twinsun Heating Ltd

Reviews (437)

• 10

  Gas Boiler Servicing / Repair

  Posted 4 days ago

  10/10

  Great service from twinsun again, Jay the engineer went above and beyond getting everything sorted 10/10
  Verified reviewerJob location: M9

  R

  Darren C
• 10

  Gas Central Heating Servicing / Repair

  Posted 1 week ago

  The boiler wasn’t turning on and off with the thermostat

  Great communication a pleasure to deal with
  Job location: L6

  R

  craig s
• 6

  Gas Boiler Servicing / Repair

  Posted 01 November

  Professional service, but high repair costs

  Urgent slot rescheduled last-minute, but TwinSun came out on the weekend with no extra fee. Engineer was professional, diagnosing a faulty Honeywell zone valve on my Worcester 15i. Quote was £598.20 for repair and a full strip-down service, including a £99 diagnostic credit. While service was good, repair cost felt high and geared toward locking me into a monthly care plan for discounts. Preferred a one-off price, so paid diagnostic fee and am shopping around. Good service, high price.
  Verified reviewerJob location: CW8

  R

  Luke Q

  Response from Twinsun Heating Ltd

  Thank you for taking the time to leave us a review, Luke. We're pleased to hear that you were happy with the service provided by our engineer and that they were able to diagnose the issue with your Honeywell zone valve. We apologise for the last minute rescheduling and appreciate your understanding and flexibility in accommodating the revised appointment. We understand that a one-off repair price was your preference, and we're sorry the options offered didn't quite meet your expectations. Thank you for your support and your feedback is valuable to us!

• 9.67

  Smart Thermostats

  Posted 30 October

  TwinSun Heating excelled once again

  TwinSun Heating arrived when they said they would and Reece quickly sorted the issue i had. Once again TwinSun Heating excelled.
  Verified reviewerJob location: WN7

  Response from Twinsun Heating Ltd

  Hi Alan, thank you for taking the time to leave us such a great review! We will be sure to pass your kind words on to Reece.

• 10

  Gas Boiler Servicing / Repair

  Posted 28 October

  Professional, thorough, reasonable and customer focused

  A boiler service booked, and after using this company before took out a boiler service in advance. Very thorough in depth service, Reece did it and was so friendly, professional and informative 👏 Really really positive experience this time (and it was last time at a different house a few years ago) with people who genuinely want to help and really know their stuff. Good previsit info gathering which helped us both and brilliant communication from booking. Comprehensive report included. Thanks so much! Feel really happy firing her up for the winter!
  Verified reviewerJob location: WN6

  Response from Twinsun Heating Ltd

  Hi Kirsten, thank you so much for such a fantastic review! It’s great to hear how pleased you were with the service, so much so that you have become a care plan member. We’ll make sure your kind comments are shared with the team. Thanks again for your support!

• 9.33

  Central Heating

  Posted 20 October

  Happy days

  The problem was rectified promptly. The staff we dealt with where very professional.
  Verified reviewerJob location: PR1

  Response from Twinsun Heating Ltd

  Hi Philip, thank you so much for your lovely review! We’re really pleased to hear you were happy with our service. It was a pleasure to help, and we truly appreciate you choosing us for your boiler needs.