Initially I was very happy with the work Patrick & Bo carried out. The white on the exterior walls, well-painted.
They also offered to refit a corrugated plastic lean-to. It allowed rain in due to poor flashing, but was rectified by them for no additional cost.
Unfortunately the bitumen paint they advised go on the lower bricks started to come off after a couple of weeks. When I queried, he said it was my walls & not their work, that their prep & coats was as it should have been. The company state that this shouldn’t happen if prepped properly. He is refusing to send paint for me to repaint
Response from Tyler’s Lux Construction
We are disappointed to read this, especially as you initially confirmed that you were very happy with the work completed, including the exterior wall painting. We also carried out additional work to rectify the lean-to flashing issue at no extra cost as a gesture of goodwill.
Regarding the coating on the lower brickwork, this was applied based on the condition of the existing substrate at the time. External surfaces, particularly previously treated or weather-affected masonry, can sometimes react unpredictably due to moisture, contamination, or previous coatings beyond the installer’s control