Caused severe property damage and left a substandard fit. They left a hole in new kitchen vinyl, and Josh was completely unprofessional about the repair. They returned to fix it 2wks later but left a huge hole in my wall, broke my cooker connection by forcibly pulling it out, tripped the electrics ruining all my fridge and freezer food and leaving me without cooking facilities!!! Josh hid the wall damage in video updates and lied about moving cooker. The new vinyl is already flapping up. I’m facing bills for electrician, plasterer, and cooker repair. They have failed to offer any refund!!!
Response from Unique Flooring Solutions
We take all feedback seriously at Unique Flooring Solutions.
However, this account does not accurately reflect the situation with factual events. This matter is currently undergoing a formal review through legal channels.
We have repeatedly requested an independent property inspection to verify the pre-existing state of the structure, which the client has unfortunately refused and informed checkatrade under no circumstances will she let the checkatrade surveyor attend her property & produced discrepancies
We remain fully committed to resolving this via the correct, objective legal channels."