Reviews

  • 10

    Excellent all round service and fitting

    Posted 26 June

    The whole team were super helpful from day one and carpets look fantastic.
    Verified reviewer
    Job location: RG10
  • 10

    Carpet renewal for bedroom and staircase

    Posted 23 July 2024

    Recently, I have had carpet renewed for our house in Wimbledon, London by Universal Flooring Ltd. I would like to strongly recommend this company for quality of customer care, quality of products at reasonable price. I should certainly use this company again for any future needs.
    Verified reviewer
    Job location: SW19
  • 10

    Hardwood floor on ground floor

    Posted 07 August 2023

    Gary did a really lovely job of installing our engineered oak wood floor and it looks beautiful. He was friendly, trustworthy and - above all - did a great job. We’re now getting Universal Flooring to carpet a room for us; would definitely recommend this company.
    Verified reviewer
    Job location: SW20
  • 10

    Herringbone flooring

    Posted 20 July 2023

    Really happy with the work, very fast and reliable. Great measuring and perfect fitting.
    Verified reviewer
    Job location: SM5
  • 10

    Great new flooring after renovation

    Posted 18 July 2023

    Great customer service helping me choose how to renovate the flooring in my new home. Wasn’t sure on the look I wanted but the guys in the shop definitely helped me make the right decisions. Cheers boys!
    Verified reviewer
    Job location: SW15
  • 1

    Terrible customer service!

    Posted 27 August 2021

    Because they were local, I was keen to use this company to supply (a) Karndean to my new loft and (b) carpet throughout the 1st floor of my house. Other than the first in-store experience which was positive, they came across as completely disinterested in my business - I had to chase up the site visit and quote a number of times which wasted a couple of weeks, and was then told (after having approved the quote) that there would be a delay in fitting. I ended up approaching another supplier / fitter who provided me with a (much lower!) quote within 24hrs and will fit within the month.
    Verified reviewer
    Job location: SW20