Customer Reviews (210)
Terrible customer service!
Because they were local, I was keen to use this company to supply (a) Karndean to my new loft and (b) carpet throughout the 1st floor of my house. Other than the first in-store experience which was positive, they came across as completely disinterested in my business - I had to chase up the site visit and quote a number of times which wasted a couple of weeks, and was then told (after having approved the quote) that there would be a delay in fitting. I ended up approaching another supplier / fitter who provided me with a (much lower!) quote within 24hrs and will fit within the month.
Carpets fitted in 4 rooms including an ensuite. Karndean flooring laid in hall through to kitchen.
Family business headed by Paul and Colette provided exemplary service throughout. Gave helpful advice choosing materials and didn't impress their preferences on us unless we asked. Willing to source a new brand we found elsewhere that they didn't stock. Quote was clear and adhered to. Constant updates on work schedule. Whole team were polite and courteous, worked tidily and cleaned up afterwards, informed us of all issues encountered (e.G. Unavoidable scuffing of paint work when laying very stiff floor material). A large and varied choice of flooring at competitive prices and 1st Class service.
New kitchen floor and new bathroom floor.
Excellent advice and very helpful staff in shop very professional flooring fitter lovely job, would use again.
Vinyl flooring for bathroom.
Very helpful people to deal with, very pleased with completed work.
Laminate flooring supplied and fitted to study.
This is the fourth time we have used them, reliable, polite , friendly service. Excellent quality + workmanship.
New flooring in the training room
Fantastic service, professional , extremely tidy .
Laying sub-flooring to bathroom and fitting vinyl floor covering + uplift + removal of existing carpets.
Excellent service. The fitters were polite, friendly and helpful and they were neat and tidy. The service provided by the staff in the shop was excellent.
Universal Flooring are a first class business offering a very professional and competitively priced service. We have no hesitation in recommending them.
Excellent service, advice + fitting of new carpet.
Have always used Universal carpet. Brilliant company with really good customer service. Thoroughly recommend.
Two rooms carpeted.
Universal Flooring provided a professional, reliable, well priced, friendly, expert and speedy service. I am delighted.