Evidence of rats in loft and noise in wall. Sad to read everyone here had success in catching rats - not the case for us. Curtis put a trap and 3 x poison pellets at entrance of loft hatch. Did say he didn’t have many traps! (didn’t use the black box as in photos on here, just for info). Checked for gaps and said would cover vent and around the drain but this didn’t happen. Attended 2nd visit to check on trap - no joy. Said would return 3rd time however was unwell; not heard back from him since. Will leave as unsuccessful for us - try ourself and maybe another company.
Response from Venom Pest Control Ltd
Lots of untruths and unfair assessment of my work. Although it is true that I was unwell. I did inform my customers of this but admittedly I missed this particular customer when updating everyone one on my recovery. However the description of my work is not justifiable. I laid approximately 10 rats blocks inside loft where I could see rats were active and not 3 pellets as described by customer. I also took some of the blocks and placed under floorboards in bedroom. Customer also mentioned that I didn't use black boxes. It is not required to use rat boxes in loft areas unless you think otherwise after risk assessment. I had never not returned to any customer and had she had contacted me directly, I would have happily completed additional visits. I am simply not known for letting customers down and try my upmost to deliver a great service. Although I failed on this occasion with my communication, this was never intentional and I am disappointed that I wasn't just given a nudge.