I booked my car with VolcanMotors for a professional and detailed diagnostic, as promised when I made the booking.
Unfortunately, the experience fell far short. The “diagnostic” was just a basic scan with no proper investigation, visual checks, or effort to identify the root cause. They simply repeated the fault code I already knew and quickly suggested an expensive repair without proper justification.
When I asked questions, the response was rude and dismissive rather than professional.
Overall, a lack of due diligence, professionalism, and respect. I would not return or trust their work.
Response from Vulcan Motors Ltd
We’re disappointed to read this, as it does not reflect the service provided. Your vehicle was diagnosed using professional equipment and our experience, which indicated a turbo actuator fault. Land Rover guidelines require turbo replacement, not actuator-only repairs, which we will not carry out.
We spent 1.5 hours but charged 30 minutes. Further strip-down (4 hours) was advised but declined. Our aim was to prevent unnecessary costs before confirming the same outcome.
We remained professional throughout and stand by our diagnosis and approach.
— Vulcan Motors LTD