Bob did a decent job, was helpful and mostly on time. I though I finally found the great builder. Until it all went south... He didn't finish kitchen job - I was chasing him and believe he was lying in the end. He claimed to be seriously ill yet there were multiple reviews on his work during the “illness period”. Now I have garage’s fibreglass roof leaking, supposedly under 10 years warranty. Cannot get hold of Bob whatsoever...
Response from Watts Builders
The Garage was built in 2017 and I received excellent feedback from the customer for the work I had done.
June 2019 the customer contacted me to quote for kitchen refurbishment he excepted my quote and I completed the work leaving threshold to fit the one he had supplied was the wrong one he got another and fitted it himself.
I then received an email from the customer (Hi Bob,
Remember the garage that you built for me? It had that special roof with
the warranty. It started leaking... Apparently heavy rains exposed the
issue.) No mention of builders working on the neighbour’s property using the customer’s roof as a working plat-form. The cause of the water coming through the roof is not because of poor workmanship the roof has been damaged the Parapet wall has been damaged and is loose causing water to come in when it rains
The customer has been shown this and demands I fix it and won’t except anything I have to say.