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Willowserve Limited

9.82/10

Ixworth, Bury St. Edmunds, Suffolk

Checkatrade member since 2013
10

Services

  • Gas Boiler Installation
  • Gas Central Heating Installation
  • LPG Central Heating Installation
  • Oil Central Heating Installation
  • Gas Safety Checks - CP12
  • Oil Tank Installation
  • Gas Cooker Installation
  • Gas Boiler Servicing / Repair
  • Smart Thermostats
  • Oil Boiler Installation
  • LPG Central Heating Servicing / Repair

Customer Reviews

Write a review

9.82 /10

Based on 14 reviews over the past 12 months

Quality of work

9.86

Reliability

9.79

Communication

9.4

Reviews (342)

  • 10

    Shower Room Update

    Posted 25 March

    We recently had a new shower room with a tray, enclosure, and tiling installed by Willowserve, and we couldn't be happier with the result. Having used their services before, we were confident in their reliability—and they didn’t disappoint. The team provided an accurate quotation, showed up exactly when they said they would, and completed the job promptly. Their quality of work is outstanding, and they took great care to keep our carpets and floors clean throughout the process. They even went the extra mile to remove all waste, leaving everything spotless. Would highly recommend Willowserve.
    Verified reviewer
    Job location: IP31
  • 9.67

    Oil Boiler Fault Diagnosis, Repair & Servicing

    Posted 12 March

    Re-engaged Willowserve Limited following previous quality work undertaken at our property. Joe methodically worked through our old Trianco oil boiler giving it a full service, replacement of a faulty oil tap, and re-sealing of the exhaust to the outside world. Condition of all components, including the oil tank was checked over and verbally stated to be ok. We would be very happy to use Willowserve again, including the point should we ever need a new oil boiler and | or oil tank.
    Verified reviewer
    Job location: IP31
  • 9.67

    Bathroom Refurbishments Plus Utility & Dining Room Work

    Posted 12 March

    Found Willowserve Limited advertisement in the monthly village booklet and checked out their reviews on Checkatrade. From this, agreed quotations for works in four rooms. Two complete bathroom refurbishments, new utility room ceiling, and tiling of the dining room floor. Willowserve worked with us. We chose and supplied all major bathroom suite items, and they procured, supplied all wall boarding, tiles and items to fit everything. We are delighted with the high-end result in all four rooms. Many thanks to the Willowserve team, especially Marcus for bringing all of his experience to our job.
    Verified reviewer
    Job location: IP31
  • 9

    Refitting heating main thermostat and also regular gas boiler servicing.

    Posted 17 January

    We have used Willowserve for all our boiler maintenance for several years. They have also installed the new heating control thermostat recently. In addition they are our normal plumber to call. I find them excellent in both approach and undertaking the job itself. Highly recommended and reliable. Also punctual which is good. I'm pleased to have found them and will continue to use them when we move house shortly.
    Verified reviewer
    Job location: IP31
  • 10

    Boiler repair

    Posted 11 January

    Boiler not working in very cold temperatures-no heating and no hot water. Emailed Willowserve and they came out next day. Same engineer as before who serviced my boiler. Very friendly, very helpful and respectful of my house. Found the problem and within 20minutes I had hot water and heating again! Thank you Willowserve and Aaran! All sorted just before the very cold weather set in!! Would recommend and will be using again.
    Verified reviewer
    Job location: IP30
  • 10

    New oil tank and garden fence

    Posted 25 November 2024

    I have been a long term customer and have just moved, so they were the first to call for servicing the boiler and in that visit I discovered I need a new oil tank and base. The garden fencing was also in dire need of replacing, so both jobs were done in the same week, as I was putting in concrete posts and gravel boards and then wooden panels. The job was not easy, as there had been many attempts of bad fence installation and a lot of old concrete to dig out by hand due to the proximity to the neighbours path. A job well done and very happy repeat customer. Thank you so much.
    Verified reviewer
    Job location: IP14

Photos

Company Info

Owner

Dale Drake & Karl Nelson

Ltd Company

12 years on Checkatrade

VAT Registered

Yes: 571323655

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Willowserve Ltd has been providing its customers with Professional reliable services for Three Decades.

With exceptional high Standards and attention to detail, Willowserve Ltd prides itself on standing out from the crowd.

Over many years of trading and countless numbers of satisfied customers Willowserve Ltd has slowly expanded to meet its ever-growing customer demand. We offer a One Stop Shop giving our customers Full Peace of Mind. We can undertake any project large or small. All projects we complete are taken care of from the initial enquiry through to the final completion, by our highly qualified and experienced team.

Knowing every customer and project is different, we tailor our service to meet our client’s individual requirements. Whether you are looking for a new High Efficiency Boiler, that dream Bathroom or Kitchen, through to a Full Property Refurbishment, Willowserve Ltd can work with you to ensure your Project runs smoothly, being completed both on time and within budget.

Our Plumbing and Heating Engineers are Gas Safe Qualified, working with Natural Gas and LPG, OFTEC Qualified, to work with Oil.

Contact us by email or phone to discuss your requirements.


Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2013

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Public Liability Insurance

  • Director checks

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