Willowserve Limited Logo

Willowserve Limited

  • Central Heating
  • Plumber
  • Bathrooms

Ixworth, Bury St. Edmunds, Suffolk

Dale Drake & Karl Nelson

+Approved member since 2013
Call01359 300717

Skills & expertise

  • Central Heating
    • Gas Boiler Installation
    • Gas Boiler Servicing / Repair
    • Gas Central Heating Installation
    • Gas Cooker Installation
    • Gas Safety Checks - CP12
    • LPG Central Heating Installation
    • LPG Central Heating Servicing / Repair
    • Oil Boiler Installation
    • Oil Central Heating Installation
    • Oil Tank Installation
    • Smart Thermostats
  • Plumber
    • General Plumbing
    • Plumbing Repairs
    • Power Flushing
    • Radiator Installation
    • Shower Installation
    • Underfloor Heating Installation
    • Water Leak Detection
    • Water Supply Pipe Repairs
  • Bathrooms
    • Bathroom Designer
    • Bathroom Fitter
    • Bathroom Supplier

Company info

Willowserve Ltd has been providing its customers with Professional reliable services for Three Decades. 

With exceptional high Standards and attention to detail, Willowserve Ltd prides itself on standing out from the crowd. 

Over many years of trading and countless numbers of satisfied customers Willowserve Ltd has slowly expanded to meet its ever-growing customer demand. We offer a One Stop Shop giving our customers Full Peace of Mind. We can undertake any project large or small. All projects we complete are taken care of from the initial enquiry through to the final completion, by our highly qualified and experienced team. 

Knowing every customer and project is different, we tailor our service to meet our client’s individual requirements. Whether you are looking for a new High Efficiency Boiler, that dream Bathroom or Kitchen, through to a Full Property Refurbishment, Willowserve Ltd can work with you to ensure your Project runs smoothly, being completed both on time and within budget. 

Our Plumbing and Heating Engineers are Gas Safe Qualified, working with Natural Gas and LPG, OFTEC Qualified, to work with Oil. 

Contact us by email or phone to discuss your requirements.


Contact details

Reviews Summary

Average score based on 26 reviews in the last 12 months
316 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

Quote Accuracy
(13 Reviews)

Customer Reviews


Fitting new boiler

Verified Review

Excellent from start to finish. I would highly recommend Willowserve. Work was carried out completely to our satisfaction with professionalism and attention to detail. Will definitely be using for future work.

Location: IP31
Reviewed in: March 2023

Boiler breakdown

Verified Review

Called Carl, he kindly sent an engineer same day. Engineer fixed oroblem and called me to advise what he did and that everyting now working. First class service. Would recommend everytime. Great compamy

Location: IP33
Reviewed in: March 2023

Lounge and hall- board ceilings, replaster walls, ceiling spotlights, chase in pipes, decorating,

Verified Review

This is the 2nd time we have used Willowserve in our present house. All work carried out to a high standard. The workmen always on time, friendly and professional, and work to a very high standard. We are really pleased with the results and will use them again. Highly recommended.

Location: IP22
Reviewed in: March 2023

Decorating landing and hall +6 new doors fitted.

Verified Review

Very nice job done by Mark with a little help from Joe.

Location: IP31
Reviewed in: February 2023

Boiler had stopped working, wouldn’t fire up, no heating or hot water

Verified Review

Excellent, friendly staff. Quick to come out, only called at 9.30 this morning and arrived late afternoon. All fixed….. this is how all companies should be, old fashion service!!!! Can’t say anything negative about them. I am a hard lady to please, but this company exceeded all my expectations, fast friendly and efficient. Try them, you will not regret it.., Exceptional!!!!

Location: IP31
Reviewed in: January 2023

Blocked underground oil line

Verified Review

Fantastic quick response from Willowserve,I had an oil delivery after running out of oil,then no oil came through to my boiler,after disconnecting the oil line no oil was reaching the boiler it was totally blocked,two very competent friendly engineers came out and flushed my oil line through removing dirty messy oil with bits of sludge and particles into a container,it was flushed out several times to be sure the blockage had been removed.They then reconnected the oil line removed air in pipe and bled the pump.They managed to get my boiler up and running.They also cleaned up so thanks guys.

Location: IP14
Reviewed in: January 2023


  • Domestic Work


Works in

', Bury St Edmunds, Suffolk,

Vetting Status

Fully Vetted Trade

Company Type
Ltd Company
Checkatrade T&Cs
Approved member since 2013
Trading address verified
ID Checked
Checkatrade Standards
Company Status
Limited Company Checked
Yes: Registered as a Company  No: 02672775
VAT Registered
Yes: 571 3236 55
Company Type
Ltd Company
Business Owners
Dale Drake & Karl Nelson
Insurance Details
Public Liability Insurance
Current: Verified 28/03/2023
Insured By

Accreditations and Memberships

  • City & Guilds level 3 certificate held by Dale Drake in energy efficiency for domestic heating (England and Wales)
  • City & Guilds level 3 certificate held by Michael Mallett in energy efficiency for domestic heating (England and Wales)
  • NICEIC Certification installation and servicing of domestic unvented hot water storage systems in compliance with G3 of the Building Regulations Approved Document G and the Water supply (Water Fitting) Regulations 1999 - expires 30/01/2018 held by Dale Drake.

Building Engineering Services Certificate of competence held by Dale Drake who has successfully assessed in:-

  • CPA1 - Combustion performance analysis expires 02/01/2017

The Institute of Plumbing certificate held by Dale Drake who has been enrolled as associate of The Institute of Plumbing.

Criminal background check completed on Dale Drake on 28/10/2021

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