I received an inadequate and unprofessional service from Worthy Heating and Plumbing Services Ltd. The diagnosis was given as limescale when I thought it was the pump. The advice was incorrect and the problem not solved. With a different company the pump was replaced and my hot water and pressure issues immediately restored. I was disappointed with all aspects of the service received from Worthy Heating and Plumbing especially paying for a call out charge with no result. I would never recommend this company.
Response from Worthy Heating & Plumbing Services Ltd
I would like to add some background to this review.
We were called out because she had low water pressure, we gave her our standard call out charge beforehand.
We attended the same day she called.
She had heavy scale all over her taps and shower and had no water softener fitted.
It appeared that she had no maintenance done in a long time.
Our engineer worked on her kitchen tap while in attendance and proceeded to give her recommendations of following steps to take. (Which were ignored by the customer).
I would also like to point out that our company was recommended to this customer by her neighbour (not Checkatrade).
We have been to this property before and not charged out of good will.