Sign In

Fireplaces Direct

Member of Checkatrade for over 2 years
Fireplaces Direct Feedback Scores
259 feedback reports
with an average score of 9.8 out of 10.
Works in
Basingstoke, Tadley, Hook, Alton, Camberley, Berkshire, Surrey, Middlesex, Hampshire
Contact
name: Carol Baxendale
address:
Basingstoke, Hampshire, RG22 4AU
telephone: 01256 841188   Enlarged for easy dialing:
01256 841188
fax: 01256 841003
email:
web:
Company Profile
Skills
Main work undertaken
Fireplaces, Fireplaces/Fire Stoves, Gas Fire Installation, Log/Wood Burning Stoves, Stoves Supplier/Installer
Also skilled in
Chimneys, Roofer
Accreditations and Memberships
Company Information
Interviewed on: 6 September 2011 Public Liability Insurance: Current - Verified on 18 March 2013
Limited Company: Registered as Basingstoke Fireplace Centre Limited. No. 06781206 Insured by: Arista Insurance LTD
VAT Registered: No. 944264220 Coverage amount (£): 5,000,000
References 5 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Fireplaces Direct joined in September 2011.

We know of them as being a reputable company.
Trader in Basingstoke, 23 September 2011
The company supplies and installs fires, stoves and other equipment to trade and retail.
Trader in Basingstoke, 23 September 2011
Excellent. A complete professional service.
Customer in Basingstoke, 23 September 2011
From start to finish, the service I received from Fireplaces Direct has been exceptional. They are knowledgeable, polite, were always available to answer my questions, have integrity, honesty and fitted our stove to the highest standard.
Customer in Basingstoke, 23 September 2011
Patient when asked many questions, did the work in good time to a good standard. Happy with all aspects.
Customer in Basingstoke, 23 September 2011
Feedback Reports Showing 10 out of 259 (reviews based on work commenced)
Total recommendations: 259, average score 9.8 Last six months: 75 reports, average rating 9.8
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Fitted new fire.
Originally fitted wrong size fire but when I telephoned them they came and fitted correct fire within 48 hours.
Customer in Tadley, 10 April 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New fireplace fitted with false chimney breast built.
Amazing service from Basingstoke Fireplace Centre. Initial consultation was professional, helpful and a detailed breakdown of costs included. Workman arrived promptly, were friendly and extremely tidy. Very happy with the final result and wouldn't hesitate to recommend.
Customer in Bracknell, 7 April 2014  
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Installation of new fireplace
A very good job was done and we are pleased with the result. Only small complaint is that a gas pipe had to be taken out and the fitter was not aware of this.
Customer in Basingstoke, 7 April 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of wood burning stove.
Excellent job, clean, fast and great finish. The showroom team know their stuff and were quick to deal with our questions and order.
Customer in Fleet, 3 April 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of wood burning stove and fireplace.
Excellent workmanship, on time and on budget.
Customer in Wokingham, 28 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New fire surround and electric fire.
Very good job. Clean and tidy neat in appearance. Very pleased with Matt.
Customer in Alton, 20 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of feature fire, replacing older model
No problems start to finish!
Customer in Basingstoke, 19 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Gas fire and surround supplied and fitted
Very pleased with our new fireplace. Chris was really helpful when we went to the showroom and also when he came to the house for the survey.
Customer in Basingstoke, 11 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Old fire place removed, new one fitted.
Very slick, clean, tidy and efficient. Great job.
Customer in Hook, 10 March 2014  
Scores:
9Tidiness: 9 out of 10 7Timekeeping: 7 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.5
Combined score: 8.5 out of 10
8.510
Open up fireplace and install wood burning stove
Excellent business, truly focussed on ensuring customers are genuinely satisfied! Highly recommended.
Customer in Basingstoke, 9 March 2014  
These are only the latest 10 customer monitoring reports. Click to see all 259 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.