Checkatrade
Checkatrade
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Fireplaces Direct

Member of Checkatrade for over 1 year
Fireplaces Direct Feedback Scores
147 customer feedback reports
with an average score of 9.8 out of 10.
Works in
Basingstoke, Hook, Tadley, Alton, Reading, Berkshire, Surrey, Middlesex, Hampshire
Contact
name: Carol Baxendale
address:
Basingstoke, Hampshire, RG22 4AU
telephone: 01256 841188   Enlarged for easy dialing:
01256 841188
fax: 01256 841003
email:
web:
Download Report Where They Work Give Your Feedback
Company Profile
Belle Vista cast iron multifuel stove Latest hi Efficiency evora gas fire Studio 1 glass fronted fire 5. Another Studio One.......and what a nice TV!! Aga multifire stove Dovre 250 multifuel stove Firebelly with stand in charcoal with log stand Cast Bath Stone Bolection fire surround with the latest Dru gas fire. Yet another Studio One with driftwood fuel effect View Photo Gallery >>
Team
Skills
Domestic work Free estimates Commercial work
Main work undertaken
Fireplaces, Fireplaces/Fire Stoves, Gas Fire Installation, Log/Wood Burning Stoves, Stoves Supplier/Installer
Also skilled in
Chimneys, Roofer
Accreditations
Company Information
Interviewed on: 6 September 2011 Public Liability Insurance: Current - Verified on 18 March 2013
Limited Company: Registered as Basingstoke Fireplace Centre Limited. No. 6781206 Insured by: Touchstone Underwriting
VAT Registered: No. 944264220 Coverage amount (£): 5,000,000
References 5 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Fireplaces Direct joined in September 2011.

We know of them as being a reputable company.
Trader in Basingstoke, 23 September 2011
The company supplies and installs fires, stoves and other equipment to trade and retail.
Trader in Basingstoke, 23 September 2011
Excellent. A complete professional service.
Customer in Basingstoke, 23 September 2011
From start to finish, the service I received from Fireplaces Direct has been exceptional. They are knowledgeable, polite, were always available to answer my questions, have integrity, honesty and fitted our stove to the highest standard.
Customer in Basingstoke, 23 September 2011
Patient when asked many questions, did the work in good time to a good standard. Happy with all aspects.
Customer in Basingstoke, 23 September 2011
Customer Monitoring Reports Showing 10 out of 147 (reviews based on work commenced)
Total recommendations: 147, average score 9.8 Last six months: 34 reports, average rating 9.9
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910
Wood burning stove fitted and chimney lined.

Friendly and professional. Worked quickly and efficiently with minimal disruption. Very high standard of work.
Customer in Hook, 13 May 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Fireplace installation

Only complaint, start date delayed twice.
Customer in Camberley, 8 May 2013  
Response from Fireplaces Direct:
One of our limestone suppliers had a problem with their Italian machinery and it took two attempts to repair. Hence the delays. The customer was very understanding and we felt it appropriate to compensate her for her inconvenience with which she was happy.
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Installation of gas fire, re-build fireplace surround

Excellent, fully recommended work of high standard.
Customer in Basingstoke, 2 May 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Old fireplace removed and new installed.

Excellent.
Customer in Basingstoke, 30 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Installation of fire place and wood burner

Excellent service from start to finish, wouldnt hesitate to use this company again.
Customer in Alton, 29 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fit log burning stove and hearth

A lot of information given when ordering, very efficient fitting of stove.
Customer in Basingstoke, 23 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of gas fire.

All round good advice.
Customer in Basingstoke, 13 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Install Rimini fire place and fire.

Very helpful in show room and home visit. Sending paper work and confirming installation date. Installation excellent.
Customer in Basingstoke, 12 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of wood burning stove.

Survey, quote and order for wood burning stove with outer flue, excellent work.
Customer in Basingstoke, 4 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fireplace

From our first visit to the showroom to the house visit an completion of work they were very pleasant and not pushy at all.
Customer in Newbury, 4 April 2013  
Fireplaces Direct www.checkatrade.com/FireplacesDirect/
These are only the latest 10 customer monitoring reports. Click to see all 147 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.