Sign In

Hook Carpets Ltd

Member of Checkatrade for over 2 years
Hook Carpets Ltd Feedback Scores
140 feedback reports
with an average score of 9.9 out of 10.
Works in
North Hampshire, Berkshire, Surrey, and parts of Wiltshire. Other areas are covered upon request.
Contact
name: Mrs Donna Clayton
address:
Hook, Hampshire, RG27 9DJ
telephone: 01256 764719   Enlarged for easy dialing:
01256 764719
fax: 01256 769371
email:
web:
Company Profile
HOOK CARPETS, LONDON ROAD, HOOK RG27 9DL
  • Helpful advice & knowledgeable staff
  • Expert measuring, planning & fitting
  • FREE estimates and FREE delivery
  • HOME SELECTION SERVICE
  • All makes and styles for everyone's budget

With 25 years experience in our industry of supplying and fitting carpets and flooring we have gained an outstanding reputation for our high degree of service and expertise from measuring/planning and interior design assistance through to the superb fitting workmanship which can only be achieved by full training, extensive experience and an eye for detail.

We offer a separate 'FITTING ONLY SERVICE' for customers who have carpets they wish to be fitted and we can offer keen prices on any accessories required to complete their work.

Our carpet suppliers include many well known manufacturers such as BRINTONS, CORMAR, BROCKWAYS, WESTEX, ABINGDON, WHITESTONE WEAVERS, EDEL TOLENZO, KERSAINT COBB, MAYFIELD, PENTHOUSE, KINGSMEAD and ULSTER CARPETS along with many other accounts supplying even more carpet, vinyl and wood flooring ranges for householders, builders/developers and commercial customers.

We pride ourselves on our helpful and thorough approach to all aspects of the process required before carpets/flooring can be fitted and of course the high standard of skilled workmanship required to complete the fitting, ending with a final tidy up and vacuuming to then leave your home looking beautiful.

We offer ranges in all styles and budgets which can be seen at our retail outlet in Hook, alternatively we offer a full 'HOME SELECTION SERVICE' in which we bring samples to you which means that we measure the areas required whilst you choose from our extensive collection of styles and colours within the setting that they will be fitted in.

For further information please contact Donna or Robin on 01256 764719 or visit us at our showroom BOURNE HOUSE, LONDON ROAD, HOOK, RG27 9DJ with FREE parking.  We are happy to help.

 

 

Team
Donna Clayton
Accounts, procurement, marketing & admin
Our Showroom
Robin Scarborough
Sales Manager and Estimator
Steve Clayton
Installation Manager
Jamie Steele
Fitter
Hook Carpets Retail Outlet
Skills
Main work undertaken
Carpet Fitting, Carpet Repair/Stretching, Carpets/Flooring, Flooring Specialist, Vinyl, Wood Flooring Installers
Accreditations and Memberships
Checkatrade


ConstructionSkills - Operatives - Health & Saety Test for Stpehen Clayton & Jamie Steele

Company Information
Interviewed on: 13 September 2011 Public Liability Insurance: Current - Verified on 2 January 2014
Limited Company: Registration no. 4592712 Insured by: AXA
VAT Registered: No. 793 1952 94 Coverage amount (£): 5,000,000
References 3 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Hook Carpets Ltd joined in September 2011.

Sun Lounge - Carpet Supplied and Fitted
Very Satisfactory
Customer in Hook, 29 September 2011
Rooms and S/L - Carpets supplied and fitted
Very good, very happy, I would use them again.
Customer in Hook, 29 September 2011
Carpets and flooring for many of their clients as well as themselves.
Fabulous, have recommended to other people.
Customer in Hook, 29 September 2011
Feedback Reports Showing 10 out of 140 (reviews based on work commenced)
Total recommendations: 140, average score 9.9 Last six months: 17 reports, average rating 9.9
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Carpet to living room
Very good polite and on time.
Customer in Hook, 17 April 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Re carpeting dressing room area.
Excellent service and value. Highly recommended.
Customer in Hook, 29 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
2 bedrooms.
From the sales to the fitters I can honestly say how amazing the service was. Very customer orientated business.
Customer in Hook, 29 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Replacement of bedroom carpet.
A very knowledgeable, helpful and friendly company who give excellent customer service and I highly recommend them. My new bedroom carpet looks fantastic! A very professional job done without any fuss or bother and I am really delighted. My grateful thanks to Donna, Robin, Steve and Jamie.
Customer in Hook, 24 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Old carpet removed and new carpet supplied and laid.
Work done very well, completed quickly and at the agreed time. Fitters very accommodating and helpful. Very pleased with work done.
Customer in Hook, 14 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Carpets fitted on stairs and bedroom.
Great job - can't praise them highly enough. Before the job they were very helpful, matching samples to sofa and arriving on time the job itself was fast and efficient, everything was cleaned up and carpets even hoovered. Will use them again for any further carpet work.
Customer in Hook, 6 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Carpets to four bedrooms.
Great explanation as to the choice of carpets available with fitting taking place within a week of placing order. Unfortunately initial explanations. Suggested that removal of old carpet was part of the service which we subsequently found out as not being the case (a compromise for this misunderstanding was reached). The two fitters were on time and extremely courteous, carrying out the job with great efficiency. We are very pleased with the end result.
Customer in Hook, 14 February 2014  
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Fitting hall, stairs and landing carpet.
They arrived on time, were pleasant, tidy and competent. I would recommend them to others.
Customer in Basingstoke, 28 January 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Laid new carpet to our hall, stairs and landing.
We were happy with the standard of work done. The fitters were very friendly, courteous and polite, and arrived punctually at the pre-arranged time.
Customer in Hook, 13 January 2014  
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Carpet to stairs and landing.
Very efficient work, finished well.
Customer in Hook, 21 December 2013  
These are only the latest 10 customer monitoring reports. Click to see all 140 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.