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KAT Master Locksmiths

Benfleet, Essex

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Customer Reviews

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481 total reviews

KAT Master Locksmiths has not received any new reviews in the last 12 months, so no overall rating is available.

Reviews (481)

10
Posted 28 January 2022
Supplying and fitting new parts to front door and new lock to inner door.
Based on the work completed by Tony, who was both efficient and helpful, I would definitely recommend this company. Also, there were no additional/hidden charges to the original quotes for work completed.
Verified reviewer
Job location: SS13
3
Posted 14 January 2022
Not very nice
I requested a quote for a smart lock, received a message asking me if I had the lock so call them, was told by the lady someone would call me so requested for me to be passed into the technician but she refused though I told her I was elderly and cannot always hear the phone. I call this nasty!
Verified reviewer
Job location: CM1
Response from KAT Master Locksmiths
We were contacted by the customer regarding a smart lock, quite often in these cases people have already bought them. However, she hadn’t and I was arranging for a call back from my shop manager. The customer then called me again, because, I could not answer her questions immediately she started shouting down the phone and then dropped the phone on me. The customer then rang me today at 14.30 and asked to be put through to my shop manager, I explained that I was unable to do this as my telephone system does not work that way. Once again she started shouting at me continuously until she dropped the phone on me. I have been doing this job for 27 years and it’s the first time I have ever been called nasty.
10
Posted 16 November 2021
Ignition barrel repair
Had a problem with my ignition barrel took it into the shop and Jay sorted the problem there and then. 5* service mate! Cheers
Job location: SS16
10
Posted 20 August 2021
Fixing licks
Not out to rip you off did the job efficiently, patiently showed me how to use my alarm properly, advised me on keys and gave me a discount. The total price for the job was very reasonable I would recommend and use these people again and again
Verified reviewer
Job location: SS9
10
Posted 02 August 2021
Replaced barrel within door
From the moment I made contacted with my request for support and eventually having the work carried out, I felt comfortable that I was in good hands. Polite, friendly, professional and reassuring throughout. Highly recommend. Terry
Verified reviewer
Job location: SS16
10
Posted 10 June 2021
Attend to faulty lock on front door
Very prompt response to call out. Work completed to our complete satisfaction. Would happily recommend the company to family or friends.
Verified reviewer
Job location: SS5