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Otter Maintenance On Tap

Checkatrade membership number: 2064

Address

Worthing, West Sussex, BN14 8DS

Contact

name: Allen Stillwell
telephone: 01903 605965   Enlarged for easy dialing:
01903 605965
mobile: 07761 136256
fax: 01903 605965
email: otter250@msn.com
ProfileSkillsVetting
Checkatrade member since: 06 February 2003
Overall Rating: 9.5
Total recommendations: 501
Last six months: 56 cards, average rating 9.3
Description
Fully Qualified - City and Guilds - Corgi Registered - 3 year apprentice.

14 years experience.

Offering a professional and friendly service.

Written quotations always.

All aspects of plumbing and natural Gas work undertaken.

All work considered, large or small.
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Customer Monitoring Reports

Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 6Value for money: 6 out of 10
9
Combined score: 9 out of 10
General services
Very satisfied with telephone manner and promptness of service. I would recommend them.
Customer in Little Hampton, 27 October 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.4
Combined score: 8.4 out of 10
New boiler fitted.
I would recommend them.
Customer in Worthing, 23 October 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Gas boiler repair and service
I would recommend them.
Customer in Littlehampton, 11 October 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.7
Combined score: 9.7 out of 10
W/c and basin fitted - New taps.
I cannot recommend "Otter" highly enough, within an hour of phoning them, the plumber arrived - Dealt with flooded w/c, we had just returned from holiday and turned water on.
Customer in Worthing, 2 October 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Drain central heating down, remove faulty pipe work and rad valve.  Refill system.
I would recommend them.
Customer in Lancing, 1 October 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installation
I would recommend them.
Customer in Worthing, 30 September 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.7
Combined score: 9.7 out of 10
General services.
A very competent job. I would recommend them.
Customer in Littlehampton, 29 September 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Install one side entry immersion heater.
Prompt service, very satisfied with job done and cost of work. Excellent, very fair priced.
Customer in Worthing, 23 September 2008
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.2
Combined score: 9.2 out of 10
Gas boiler services.
I would recommend them.
Customer in Worthing, 23 September 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Service boiler.
Extremely punctual, informative, efficient and friendly.
Customer in Worthing, 23 September 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8
Combined score: 8 out of 10
Install bath/shower mixer tap and boiler service.
Used them previously. Phoned mobile to say when they would arrive. Happy with jobs they completed. I would recommend them.
Customer in Lancing, 23 September 2008
Scores:
8Estimating: 8 out of 10 7Tidiness: 7 out of 10 7Timekeeping: 7 out of 10 6Courtesy: 6 out of 10 6Workmanship: 6 out of 10 7Value for money: 7 out of 10
6.8
Combined score: 6.8 out of 10
Fitting new shower head.
I would recommend them.
Customer in Rustington, 22 September 2008
Scores:
8Estimating: 8 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Installation of Bristan bath pop up waste.
Very good time keeping. I would recommend them.
Customer in Worthing, 12 September 2008
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.5
Combined score: 9.5 out of 10
Garage Conversion
I was given two options on the work one budget priced but within regulations and the other using higher quality materials.  Went for the budget option due to circumstances and am very pleased with the results. Building regulations all met satisfactorily and all relevant certificates provided.  Courteous and responsible workforce. I felt relaxed about having them around my home and they were also happy to work around my schedule which given I have two young children is pretty hectic.  Would and do highly recommend this company.
Customer in Worthing, 10 September 2008
Scores:
-Estimating: Not Applicable 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.4
Combined score: 9.4 out of 10
Leaking boiler.
You have restored my faith in plumbers. First time not asked for cash upfront, even est: Just came, fixed in approx (I am really pleased) and will call again (if I need) 1 1/2 hours.I would recommend them.
Customer in Littlehampton, 10 September 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Loss of pressure in boiler adjusted.
Loss of pressure meant that I had no hot water, my phone call was answered promptly, which is very reassuring as at 80 years old, one worries. I would recommend them.
Customer in Worthing, 8 September 2008
Scores:
10Estimating: 10 out of 10 6Tidiness: 6 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 7Value for money: 7 out of 10
8.3
Combined score: 8.3 out of 10
Fitted new shower to existing pipe work
I would recommend them.
Customer in Worthing, 8 September 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
General services.
Always reliable. In fact came earlier than planned as he was passing on his way home after work. I would recommend them.
Customer in Worthing, 5 September 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Boiler service
Friendly service. Job done well with explainations. Questions answered. I would recommend them.
Customer in Worthing, 3 September 2008
Scores:
9Estimating: 9 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
-
As always, workmen and Mr Stillwell, courteous and polite.
Customer in Worthing, 31 August 2008
Scores:
-Estimating: Not Applicable 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Plumbing
They came very quickly and arrived at the time give. The work was carried out efficiently with an explanation of what needed to be done. An excellent job a very reasonable price. I would recommend them.
Customer in Worthing, 29 August 2008
Scores:
9Estimating: 9 out of 10 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.3
Combined score: 9.3 out of 10
Refuibishment of bathroom and other small jobs.
A well co-ordinated series of tasks at reasonable cost.  I would recommend them.
Customer in Worthing, 28 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Paint ceiling after boarding, plus wall paper one wall.
I would recommend them.
Customer in Worthing, 21 August 2008
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Old shower out, new shower in and some tiling.
Work well done! I would recommend them.
Customer in Worthing, 21 August 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Power flush system and new valves.
Always explains problem and how best to deal with it.
Customer in Worthing, 20 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Re-boarded lounge ceiling, plastered and painted.
Conscientious, customer caring attitude. I would recommend them.
Customer in Worthing, 19 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.7
Combined score: 9.7 out of 10
Sink installation
I was very happy with the all round service, from the estimation to the completion of the job and they booked me in quite quickly which I was extremely pleased about; very friendly and professional and did a very tidy job; even when I found a slight problem a few days later (which wasn't the plumbers' fault) they called back that same day to fix it, what more can I ask for?! I would definately use this company again.
Customer in Littlehampton, 19 August 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.6
Combined score: 9.6 out of 10
Remove and replace shower pull switch.
We've used Otter several times before and have always been satisfied with their work.
Customer in Worthing, 15 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supply and install 8" Dudley turbo siphon to w/c.
I would recommend them.
Customer in Littlehampton, 15 August 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
To remove corroded flue terminal and replace with new, make good.
Punctual, courteous tidy and will use again.  I would recommend them.
Customer in Worthing, 14 August 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.6
Combined score: 9.6 out of 10
Fitting and installing 1 cer. cartlidge to bath tap.
Came on morning requested, phoned to give arival time.
Customer in Littlehampton, 14 August 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10 10Value for money: 10 out of 10
9.2
Combined score: 9.2 out of 10
Plumbing works.
I would recommend them.
Customer in Littlehampton, 14 August 2008
Scores:
7Estimating: 7 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.3
Combined score: 8.3 out of 10
General building and roof repairs.
The only problem I've had, had been in communicating my requirements.  Information has been lost, as it's been passed on to the various traders. I would recommend them.
Customer in Worthing, 11 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Replacement of sliding door, and other work to roof.
Employs only skilled workmen.  Shows in quality of work. I would recommend them.
Customer in Worthing, 10 August 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Replace cistern syphon.
I would recommend them.
Customer in Worthing, 8 August 2008
Scores:
-Estimating: Not Applicable 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Emergency repair to hot water tank and replace ball valve.
Excellent - very prompt service in an emergency, explained and dealt with problem efficiently.
Customer in Littlehampton, 5 August 2008
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
8.8
Combined score: 8.8 out of 10
Fit gas hob.
I would recommend them.
Customer in Worthing, 4 August 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10 10Value for money: 10 out of 10
9.2
Combined score: 9.2 out of 10
General services.
Responded within 2 hours to an emergency situation. I would recommend them.
Customer in Worthing, 4 August 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
8.4
Combined score: 8.4 out of 10
General services.
I thought he was very efficient, polite and pleasant. He certainly knew his stuff. I would recommend them.
Customer in Littlehampton, 31 July 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Service boiler.
I would recommend them.
Customer in Shoreham-by-sea, 29 July 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Connect dishwasher and adjust plumbing.
I would recommend them.
Customer in East Preston, 23 July 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Boiler service.
Alan is a very pleasant man, who does an efficient job. I would recommend them.
Customer in Yapton, 22 July 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 7Timekeeping: 7 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 7Value for money: 7 out of 10
8
Combined score: 8 out of 10
Moved gas boiler
This was the only company out of 4 to give us an estimate, we were very happy with their workmanship. I would recommend them.
Customer in Littlehampton, 15 July 2008
Scores:
8Estimating: 8 out of 10 9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.3
Combined score: 8.3 out of 10
Replacing hot water cylinder and immersion heater.
Carried out all works efficiently. I would recommend them.
Customer in Worthing, 14 July 2008
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.2
Combined score: 9.2 out of 10
New Worchester combi heating system.
Good communication throughout job, job finished within specified time, estimate very prompt.  Good workmanship. I would recommend them.
Customer in Worthing, 8 July 2008
Scores:
9Estimating: 9 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Plumbing.
I would recommend them.
Customer in Lancing, 4 July 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Installation of air con unit.
Very happy with service. I would recommend them to everyone.
Customer in Brighton, 4 July 2008
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
General services.
Reliable, courteous and competent - No complaints. I would recommend them.
Customer in Lancing, 3 July 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
8.6
Combined score: 8.6 out of 10
Master float valve supplied and installed and washer to bathroom tap.
I have used Alan for several years. He has always been a good worker and very reliable.
Customer in Worthing, 17 June 2008
Scores:
-Estimating: Not Applicable 7Tidiness: 7 out of 10 5Timekeeping: 5 out of 10 8Courtesy: 8 out of 10 10Workmanship: 10 out of 10 6Value for money: 6 out of 10
7.2
Combined score: 7.2 out of 10
Supply and install WC handle.
I would recommend them.
Customer in Littlehampton, 16 June 2008
Scores:
8Estimating: 8 out of 10 8Tidiness: 8 out of 10 6Timekeeping: 6 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 9Value for money: 9 out of 10
8
Combined score: 8 out of 10
Toilet and immersion repair.
Very friendly and helpful approach by all concerned. Fell short on promises to ring back and confirm approximate time that workmen would be attending. We would have them again! I would recommend them.
Customer in Littlehampton, 12 June 2008
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
To supply and install one aqua stream shower cartridge.
Only plumber out of the 3 I contacted that was willing to repair an expensive power shower. I would recommend them.
Customer in Littlehampton, 5 June 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
8.8
Combined score: 8.8 out of 10
Replaced kitchen taps.
Polite and tidy plumber, explained things in layman' s terms.  I would recommend them.
Customer in Hove, 1 June 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 -Value for money: Not Applicable
10
Combined score: 10 out of 10
General services.
I would recommend them.
Customer in Rustington, 25 May 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Remove faulty shower, refit new one.
I am always cautious where tradesmen are concerned, but I thought that this company as a whole were exceptional, great job!  I would recommend them.
Customer in Sompting, 22 May 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
New central heating system installed.
The installation was completed in 4 days with the minimum of noise and mess. The house was tidied up each day before they left and I have had no problems with my heating. They were friendly throughout. I would recommend this company without hesitation.
Customer in Worthing, 11 May 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Maintenance.
An excellent comprehensive range services. I would recommend them.
Customer in Worthing, 1 May 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
To install new mains water supply.
The job was done on the day I was told, the price was the price quoted, not a penny over, and as the builders finished what they were doing early, they very kindly back filled a trench which was actually down to me to keep the cost down, highly recommended to anyone I know.
Customer in Worthing, 25 April 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10 1Value for money: 1 out of 10
7
Combined score: 7 out of 10
Bath tap fitted.
The work carried out was to have a washer fitted to my bath tap. It took less than half an hour but I think that the charge was far too high. I would recommend them.
Customer in Worthing, 24 April 2008
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.4
Combined score: 9.4 out of 10
Gas installation
s a retired construction site manager, I would recommend them for quality, fair pricing and reliability.
Customer in Lancing, 22 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Plumbing.
Great service - couldn't recommend them more!
Customer in Worthing, 21 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supply and install Worcester Bosch Condensing Boiler.
I have no hesitation in recommending this company. My only disappointment was the work cost a lot more but that was not the fault of the trader.
Customer in London, 14 April 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Replaced two shower cartridges
I would recommend them.
Customer in Worthing, 14 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Cleaning roof.
Fantastic work. I would recommend them.
Customer in Worthing, 13 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 -Value for money: Not Applicable
10
Combined score: 10 out of 10
New boiler, electrical work.
Very helpful and polite. I would recommend them.
Customer in Worthing, 1 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Drain down chs, remove and install new pump and valves.
They sorted the problem the day after I called. They arrived on time, told me what the problem was, fixed it. I would highly recommend them.
Customer in Arundel, 26 March 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.6
Combined score: 9.6 out of 10
Replacement of 1/2" tap valve.
They came out promptly and did a quick and efficient job at a reasonable price when called upon. I would recommend them.
Customer in Worthing, 20 March 2008
Scores:
-Estimating: Not Applicable 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.4
Combined score: 9.4 out of 10
Re-seat, grease and re-washer 4 basin tap valves, 1 fluid master float valve.
Have marked lower on reliability because was difficult to contact. Once arrangement was made all was fine. I would recommend them.
Customer in Worthing, 20 March 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installation of new central heating pump.
Reliable and trustworthy. I would recommend them.
Customer in Worthing, 12 March 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Maintenance
Excellent. I would recommend them.
Customer in West Parade, 7 March 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Unblock drain gully.
I would recommend them.
Customer in Lancing, 29 February 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 6Value for money: 6 out of 10
7.3
Combined score: 7.3 out of 10
Diagnosing why gas fire did not work and replacing the battery pack.
I would recommend them.
Customer in Worthing, 27 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.7
Combined score: 9.7 out of 10
Tighten nut to washing machine, checked radiator valves.
Very helpful and caled back quickly. I would recommend them.
Customer in Sompting, 27 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Plumbing
Very professional. I would recommend them.
Customer in Lancing, 27 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
To supply and install ceramic discs.
Arrives within an hour of calling and completed work successfully within two hours. I would recommend them.
Customer in Worthing, 24 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Install new BIB Tap.
If you are worried about stories of exhorbitant charges by dodgy plumbers then get in touch with Otter Maintenance On Tap. You will not be dissappointed. Thoroughly recommend them.
Customer in Goring By Sea, 19 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.9
Combined score: 9.9 out of 10
Plumbings repairs and boiler service.
Professional , friendly service. i highly recommend them.
Customer in Worthing, 19 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.3
Combined score: 9.3 out of 10
Supply & install diaphragm to boiler.
I have used Otter several times now and they always provide an excellent service. I would highly recommend them.
Customer in Worthing, 19 February 2008
Scores:
7Estimating: 7 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.6
Combined score: 9.6 out of 10
Fence panels/ Int Ext walls/ wiring
7 = Forgot to estimate for valve - otherwise excellent. I would recommend them.
Customer in Worthing, 11 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Investigate smell & install new casing seal & refit plate.
I would recommend them.
Customer in Angmering, 11 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installed Gas Cooker
An excellent and efficient service I would recommend them.
Customer in Worthing, 11 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Changed out immersion & repaired diverter valves/thermostat.
Very friendly & reliable service. I would recommend them.
Customer in Worthing, 10 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installation of a mira shower.
I, as a pensioner very much appreciated the kindness, consideration and courtesy shown to me by all the people with whom I dealt. I will recommend them to all my fellow residents.
Customer in Littlehampton, 8 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supply and install set of taps and valves to hot and cold supply.
I would recommend them.
Customer in Worthing, 8 February 2008
Scores:
8Estimating: 8 out of 10 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 7Courtesy: 7 out of 10 7Workmanship: 7 out of 10 7Value for money: 7 out of 10
7.4
Combined score: 7.4 out of 10
Plumbed in washing machine and fitted new kitchen tap
I would recommend them.
Customer in Rustington, 5 February 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.4
Combined score: 9.4 out of 10
Ballvalve, bib tap, boiller service.
Always helpful and gives explanations, Work is of a high standard. I would recommend.
Customer in Worthing, 24 January 2008
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9
Combined score: 9 out of 10
Plumbing.
I would recommend them.
Customer in Worthing, 21 January 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Repairs to central heating.
Turned up on time and sorted out our central heating problem.
Customer in Worthing, 19 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Carry out boiler service.
Good professional service.
Customer in Worthing, 18 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installed ceramic beading to bath
It was nice to find a firm that sounded as if they really wanted your trade and phoned you back when they said they would. In fact it was a pleasure to speak to them.
Customer in Worthing, 15 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.9
Combined score: 9.9 out of 10
Newtaps on bathroom , check on water upply to washing machine,
I would recommend them.
Customer in Worthing, 15 January 2008
Scores:
9Estimating: 9 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.5
Combined score: 9.5 out of 10
Washing machine valve & install dishwasher.
I would recommend them.
Customer in Worthing, 15 January 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 4Courtesy: 4 out of 10 9Workmanship: 9 out of 10 0Value for money: 0 out of 10
6.9
Combined score: 6.9 out of 10
New chrome shower hose & new fluidmaster float value.
I queried with the plumber and again on the telephone to the office, the necessity for replacing a 3 year old Fluid Floatmaster valve when, in my opinion, all that was required was a screw to be turned to increase the water pressure, in my other toilet I have an older type ball valve which was installed when my bungalow was built in 1988 and is still working efficiently. I was not given an estimate prior to his visit and was surprised at the hourly labour charge, when the bill arrived in the post, the plumber was on time and worked cleanly and efficiently but I think that the labour charge was excessive and that customers should be aware of this.
Customer in Lancing, 11 January 2008
Response from Otter Maintenance On Tap:
We were called out to the customers address and diagnosed the faults. We installed a new chrome hose to the shower and a new float valve on the one and only visit we made as we carry these items as stock. The customer did not query the work at the time and our company policy is to invoice the customer after the work is carried out (approx 7 day later) at no time during this period did the customer query the repairs made or materials used. We received a call from the customer with regards to the invoice and we explained our charges, we do not charge an hourly rate as expressed in the customers comment. We provide one charge for both materials and labour, so her comment that our labour charge is excessive is unfounded.

Checkatrade view:
Otter Maintenance on Tap has been a member of Checkatrade since February 2003. The comment made on this consumer report about them is extremely rare and we encourage other consumers to view all the other 400 + positive comments.
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.4
Combined score: 9.4 out of 10
Installation of replacement shower.
Did a very good job - cleared up after wards exceptionally well. The two "8's" were because van broke down and Christmas causing delivery problems.
Customer in Yapton, 4 January 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 -Value for money: Not Applicable
10
Combined score: 10 out of 10
Maintenance work.
Came quickly when needed him and very efficient and pleasant. I would recommend them.
Customer in East Preston, 3 December 2007
Scores:
-Estimating: Not Applicable 7Tidiness: 7 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
7.7
Combined score: 7.7 out of 10
Boiler Service And Repairs
I would recommend.
Customer in Worthing, 30 November 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.5
Combined score: 9.5 out of 10
Gas fire and boiler service.
Professional, reliable and courteous, they are super!
Customer in Littlehampton, 25 November 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installed 3 new syphons.
Excellent service, very polite. Went that extra mile to help. I would recommend.
Customer in Worthing, 25 November 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.9
Combined score: 9.9 out of 10
Replace valve and tap revivers hot and cold taps.
Very polite and tidy. But perhaps the bill could have been itemised and not just one total. I would recommend.
Customer in East Preston, 22 November 2007
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.6
Combined score: 9.6 out of 10
New hot water cylinder installed
Always prepared to work late on a difficult job to get it finished, as promised. I would recommend them.
Customer in Lancing, 19 November 2007
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.