Parkers

Response from Parkers:
I am saddened to hear the customer was unhappy, as I believe in delivering excellent workmanship and ensuring my customer is satisfied. Many previous customers have commented on the politeness, care and dedication shown when carrying out work. I feel very strongly this is an isolated case. I would like to point out the customer supplied the sink and taps, which were the wrong product for the job; having to go and change them for her. I also carried out extra work, to make her dishwasher fit properly, which had been installed by someone else, and not installed to the manufacturer’s guidelines. The customer was informed of this, as I always like to keep the customer informed of extra costs. I did apologise to the customer for being late and explained why. It was the customer, who from that point was rude making me feel uncomfortable while I carried out the work. The customer wrote me a cheque and stopped it, only paying for the sink. The customer sent me a rude letter discrediting my workmanship and saying she was unhappy with my attitude. My aim is to carry out the work at hand and giving great customer service, many of my previous customers have been thrilled with the work, thanking me in person, via check a trade or a telephone call, many have called us back to carry out more work. I feel I would not be able to contact the customer, as she would be abusive to me and this would not be a constructive attitude to take.