Checkatrade Express - Trade Terms and Conditions
Effective 20 May 2026
QUICK SUMMARY
Checkatrade Express helps You manage Bookings and receive payments through the Checkatrade platform.
Your contract for the services is directly with the customer - not with Checkatrade.
Payments are processed by a regulated third-party payment provider, not Checkatrade.
You are responsible for the services You provide, including compliance with applicable laws.
1. What is Checkatrade Express
Checkatrade Express helps You manage bookings, receive secure payments, and keep everything in one place through Your Checkatrade account. It's designed to save You time and make payment hassle-free for both You and Your customers.
Your contract for the services is directly between You and the customer. Checkatrade is not a party to that contract and doesn't supervise or assure the quality of the work You provide.
We don't employ You, act as Your agent, or control how You provide Your services. You remain responsible for performing the services agreed with Your customer and for complying with all applicable laws and Checkatrade policies.
Checkatrade Express is offered on a per-booking basis with no minimum term. You can accept or decline Booking Requests as You see fit.
2. How These Terms Work
By accepting a Booking through the Checkatrade platform, You agree to these Trade Terms. Express is also subject to the Checkatrade Master Service Terms, which apply to all traders using the Checkatrade platform.
If these Terms conflict with the Master Service Terms, these Trade Terms take priority for Express. You'll find the latest versions of all policies and terms through the Checkatrade platform.
3. What Some Terms Mean
Booking Request: A request submitted through Checkatrade by a customer for Your services. You can accept or decline it.
Booking: Once You accept a Booking Request, it becomes a Booking. This is Your confirmed job and payment will be authorised on the customer's card.
Job Price: The total amount You and the customer agree on for the services, including any VAT You're required to charge.
Service Fee: Checkatrade charges a percentage fee for Bookings made through Express. This has already been deducted from the Job Price shown to You.
Checkatrade Pay: Our secure payment service, provided through a regulated third-party payment provider, which processes Job Price payments between You and the customer.
4. Booking Requests
When You receive a Booking Request, You'll get an alert through the platform. You can accept or decline it based on Your availability and capacity.
If You accept, the Booking is confirmed and the customer's contact details will be shared with You so You can arrange the job.
You're only expected to provide the services based on the Booking details provided. If You spot any issues with the Booking or job, let Checkatrade know as soon as possible.
5. Home Removals - Additional Requirements
If You accept home removal Bookings, the following additional terms apply.
Booking Verification
Before the move date, Checkatrade may contact You to confirm Booking details, discuss inventory, and confirm access, parking, and other operational requirements. You must respond and provide any information We reasonably ask for.
If We can't reach You or You don't provide required information by 48 hours before the move, Checkatrade may reallocate the Booking to another mover.
Insurance and Eligibility.
In addition to the up to 12 checks required to be a Checkatrade Member, to provide home moving services through Checkatrade Express You must meet the following requirements:
Valid Driver's License:
You must hold a valid UK driving licence (or equivalent if operating from outside the UK) for any vehicle You use to carry out moves. Your licence must be current and valid for the vehicle category You're driving.
Goods in Transit Insurance:
You must maintain valid Goods in Transit Insurance covering customer items during transport, with a minimum cover of £10,000. This insurance must cover:
Loss or damage to customer goods during collection and delivery
Coverage for the full value of items being transported on each move
Current and valid throughout the period You accept Bookings
Public Liability Insurance
You must maintain valid Public Liability Insurance with a minimum cover of £1,000,000. This insurance must cover:
Injury to third parties (customers, neighbours, members of the public)
Damage to property belonging to customers or third parties
Coverage arising from Your business activities
Compliance & Verification
You're responsible for ensuring all insurance policies and licences remain valid, current and up to date at all times. We may ask You to provide evidence of compliance (certificate of insurance, driving licence copy, etc.) at any time. Failure to provide evidence when requested may result in suspension from accepting Bookings.
6. Payments
Payments are processed through Checkatrade Pay by our regulated third-party payment provider. When You accept a Booking, the customer's payment method is authorised for the Job Price.
Once You mark the Booking as complete through the platform, the customer has 24 hours to confirm completion or report an issue. If they confirm or We don't hear from them, the payment is released to You by the payment provider.
If a Booking is cancelled, refunds or payments will be handled in line with the Checkatrade Express Cancellation Policy and the payment provider's terms.
If the scope of work changes after a Booking is confirmed, You must agree the additional amount with the customer before charging through Checkatrade Pay. You're responsible for any VAT or other taxes.
7. Service Fee
Checkatrade charges a percentage service fee for Bookings. The applicable fee percentage is shown before You accept a Booking Request.
The Job Price shown to You already has the service fee deducted - this is the amount You'll receive for completing the Booking. No additional service fee will be charged.
All service fees are non-refundable and subject to VAT where applicabl
8. Booking Completion
Once You've completed the work, mark the Booking as complete through the Checkatrade platform. The customer then has 24 hours to confirm it's done or report any issues.
Marking a Booking as complete doesn't determine whether the work was done properly, resolve any disputes with the customer, or affect any separate obligations You have under Your contract with them (such as warranties or aftercare).
9. If There's a Problem
If a customer reports an issue within 24 hours of completion, You'll be notified through the platform and given a chance to respond and resolve it.
Any disputes about the work or payment must be resolved directly between You and the customer. We don't provide mediation or adjudication, but We may monitor dispute trends to ensure compliance with the Checkatrade Standard.
The payment provider may hold authorised funds in accordance with its own terms while a dispute is being resolved.
We do not provide arbitration, mediation or adjudication services in relation to any dispute. Further guidance is available in Our Disputes FAQ.
We may monitor dispute data or complaint trends to ensure compliance with Our Master Service Terms and the Checkatrade Standard, and may take action where appropriate.
10. Your Responsibilities
To use Express successfully, You must comply with the Fair Use Policy.
You're responsible for deciding which Bookings to accept, carrying out the work safely and with reasonable care and skill, ensuring Your vehicles, equipment, and staffing are suitable, managing Your business and staff, and complying with all applicable laws, regulations, tax requirements, and insurance obligations.
Any material change to the scope of work must be agreed with the customer before You charge additional amounts.
11. Cancellations
Sometimes plans change. Cancellations are handled under the Checkatrade Express Trade Cancellation Policy, which forms part of these Terms.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms or Your use of Home Removals will be dealt with exclusively by the courts of England and Wales.
13. Questions? Need a hand? Our support team is here for You - just drop us a message at support@checkatrade.com and We will be happy to help.