Words and their Meanings

So we are clear and consistent, we have put together a list of words which require defining across all of our Checkatrade Terms and Conditions and Policies as contained in our Members Area and on our Website. The following words have the following meaning, unless it says otherwise in the Policy or Terms and Conditions in question:

We, Us, Our, CAT or Checkatrade means Vetted Limited, trading as ‘Checkatrade’ a company incorporated in England & Wales (company number 04285394)) with its registered office at Checkatrade, Building 2000, Lakeside North Harbour, Western Road, Portsmouth, PO63EN;

You or Your In the context of our Website Terms of Use – means someone who has used our Website to either look up or procure the Services of one of our Members or wishes to leave a review for one of our Members; or is a Member wishing to use our Website to access the Services or update their Membership Details or profile. In the context of our Membership T&Cs – means a tradesperson identified in an application for membership and includes (where the context requires) Your owners, officers, directors, partners, employees, agents, representatives, suppliers or contractors;

Agreement

means and relates to the membership agreement reached between each Member and Checkatrade which incorporates the Confirmation Email, the Terms and the Policies and which can be found at https://www.checkatrade.com/membership-terms;

Application Fee

means the fee (currently £50) that Checkatrade may charge (which may include part or all of a Member’s initial Membership Fee) to enable Checkatrade to process an application to become a Member or to vary a Membership category;

Approved

means our entry tier of membership which provides Members with vetting, an online profile and marketing assets but the Members are only visible on Our Website to Homeowners when they are searched for by name and they are not provided with leads. This Membership Tier is designed to be for Members who want to manage their reputation by being endorsed by Checkatrade and who wish to maintain a profile page and showcase their business and have the flexibility to sign up to our lead generating Searchable Tiers or our PPL Membership when the Member wishes to grow their business or fill gaps in the diary;

Business Content

means any descriptions of or other content or data about a Member’s business that the Member may upload on the Website including any Member Details and any descriptions, written copy, photographs, trademarks and logos;

Business Days

means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business;

Business Materials

means a Member’s business website, business marketing materials, business stationery Including email and social media, vans and equipment;

Business Owner

means the owner of the business if a sole trader, any partner for a partnership and for a limited company any registered director of the company;

Card Payment Authorisation

means a continuous or recurring credit or debit card payment authorisation in cleared funds;

Checkatrade Standard

means the high standards which Customers and Checkatrade can expect the Members to uphold when conducting themselves and providing their Work as set out at Checkatrade Standard https://cms-images.checkatrade.net/GF_000251_The_Checkatrade_Standard_Booklet_CONSUMER_v7_DIGITAL_PAGES_163ae4e8cc/GF_000251_The_Checkatrade_Standard_Booklet_CONSUMER_v7_DIGITAL_PAGES_163ae4e8cc.pdf;

Commencement Date

means in respect the Agreement the date of the first Confirmation Email sent to the Member;

Community Content

means any photographs, descriptions, opinions or any other content that a Member uploads onto the members Community Forum;

Community Forum

means the Checkatrade community forum which is available to be accessed by Members, their Customers and members of the public;

Confirmation Email

means an official email Checkatrade sends to a Member which sets out the Membership selected by the Member and the associated Membership Fee or any agreed changes to the same, and which provides a link to and incorporates these Terms;

Customer

means a customer of a Member who uses the Platform to source a tradesperson with a requirement for the provision of Work, also referred to as a Homeowner;

Customer Dispute

means a dispute or disagreement between a Member and a Customer arising from an agreement or arrangement between the Member and the Customer to carry out Work;

Directory

means directories that Checkatrade publishes and distributes providing information about Members and “Directories” shall mean more than one Directory;

Fixed Plan

means a fixed price plan which allows the Member to appear on our website and which generates Leads;

Guarantee

means the Checkatrade Guarantee the Homeowner Guarantee can be found here: https://www.checkatrade.com/guaranteed-terms and the Trade version of the Guarantee can be found here: https://www.checkatrade.com/guaranteed-trade-terms;

Homeowner

means a person living in residential accommodation (although this can also include a person in commercial premises) who is or wishes to be, a Customer of a Member;

Insolvent

means where the Member is incorporated as a business or company, going into liquidation or administration, or having a receiver or manager appointed to its assets, or, where the Member is an individual or partnership, being made bankrupt or compounding with creditors or in either case, suffering any analogous action in consequence of a debt;

IP

means the intellectual property rights being the rights to any data, content or material, inventions or patents, copyright, design rights, trademarks, goodwill in any business names or signs or domain names, database rights, know-how and other intellectual property rights, whether registered or unregistered, existing anywhere in the world;

PLI Insurance

means public liability insurance, at adequate level to cover the risks associated with the type of Work that a Member undertakes and which the Member should take out, hold and renew as part of their Agreement with Checkatrade;

Lead

means a contact that Checkatrade delivers to You in any format, including but not limited to phone calls, messages, Request a Quote contacts, and/or clicks from a Checkatrade website to Yours via our provided hyperlink.

Lite

means our Searchable Membership Tier which includes all the benefits of Approved, but which allows the Member to appear when Homeowners search on our website for a trade category and which sends a few leads a month to fill gaps in the diary or take on additional part time work;

Trademarks

means the trade mark checkatrade.com, the word Checkatrade the Checkatrade tick and all other Checkatrade trade marks from time to time and the corresponding ‘Checkatrade’ brand name and logo used from time to time;

Member

means a tradesperson who after completing the relevant application process is accepted to be and remains a member of the Platform during the period of Membership;

Members Area

means the dedicated Members area of the Website;

Membership

means in relation to a Member, belonging to the Checkatrade Platform and being entitled to Membership Services;

Membership Agreement

means the Agreement;

Member Details

means all documents, information, items and materials Checkatrade needs to take from a Member to hold on file and to include in the Member’s profile – including but not limited to the Member’s business name and full business address including the full address details provided of corporate bodies such as limited liability partnerships, limited companies and Scottish partnerships;

Membership Dispute

means any dispute between a Member and Checkatrade in relation to any or all aspects of Membership;

Membership Fee

means the fees for Membership as agreed with the Member during the sales call and confirmed in the Confirmation Email following and including where relevant any Application Fees, PPL Membership Fees and any other fees and costs payable by a Member during Membership, Probation, Suspension and/or as part of termination of Membership;

Membership Tiers

means either Approved, Searchable Membership Tiers or PPL Membership being Checkatrade’s membership tiers as selected by the Member in relation to each postcode and category and confirmed in the Confirmation Email;

Membership Services

means listing the Member on the Platform, providing leads if appropriate and any other services Checkatrade provides to a Member, the Trade App and member benefits;

PPL Member

means a Member who is signed up to PPL Membership as stated in a Confirmation Email.

PPL Membership

means the Membership type where Members pay a PPL Monthly Fee to receive all the benefits of Approved and then pay additional PPL Lead Fees for each Lead delivered by Checkatrade.

PPL Membership Fees

means the fees payable by Members who are subscribed to PPL Membership as set out in the Confirmation Email and updated from time to time in accordance with these Terms, including but not limited to the PPL Monthly Fee and PPL Lead Fees.

PPL Monthly Fee

means the fixed monthly fee payable by a PPL Member for Approved as set out in the Confirmation Email.

PPL Lead Fees

means the fees for Leads (excluding Leads which originate from the paid inclusion in a Directory) payable by a PPL Member as set out in a Confirmation Email or as agreed by You in the Member’s Area or Trade App.

PPL Lead Budget

means the indicative monthly amount advised by a PPL Member for the delivery of Leads as updated from time to time. A PPL Member may have a different PPL Lead Budget for each trade category they are signed up to receive Leads for. Each will be a “PPL Lead Budget” and together will be the “PPL Lead Budgets”. The PPL Lead Budget is Your guidance only to enable Us to manage the delivery of Leads to You and is not a contractual limit on chargeable PPL Lead Fees.

Policies

means Checkatrade’s policies which apply to the Membership body, and which are listed as used in these Terms as may be amended from time to time and such expression includes any new or replacement policy applicable;

Previous Member

means the status of a Member whose Membership has terminated and at Checkatrade’s discretion has been listed as such on the Platform as further described in Schedule 1 to the Agreement;

Platform

means the Website, the Directory, the database of Members, the Trade App the systems and processes (including database, design, text, graphics layout and software) which is owned, operated, controlled by Checkatrade and which enables Checkatrade to provide the Membership Services;

Pro

means our top-level Membership Tier which includes all the benefits of Approved, but which allows the Member to appear when Homeowners search on our website for a trade category. Pro increases the leads over that which a Standard Membership Tier can provide and is for a Member who is looking to grow their business;

Probation

means the status of a Member who will remain listed in the Membership Database but who shall not be listed in any new edition of a Directory during the period of probation;

Profile

means the profile relating to a Member containing the Members Details and displayed on the Platform;

Renewal Date

means each anniversary of the Commencement Date;

Review

means any comment or extract thereof posted by a User on the Platform and such expression includes a score issued by any Customer for any Work a Member may have quoted for, carried on, or completed;

Searchable Membership Tier

means either Lite, Standard, Pro or Fixed Plan;

Secure Contacts

means unique dedicated phone numbers or email addresses provided to each Member. For further details please go to: https://www.checkatrade.com/Consumer/SecureContacts/

Standard

means our mid-range Searchable Membership Tier which includes all the benefits of Approved, but which allows the Member to appear when Homeowners search on our website for a trade category. Standard increases the amount of leads over those provided in Lite Membership Tier can provide and is for a Member who wants a regular flow of leads;

Suspend

means the action Checkatrade may take to remove a Member Details from the Site, and not include that Member in any Directory to be published during the period of Suspension, both in certain specified circumstances and “Suspension” means the status of being Suspended;

Termination

means termination of the Agreement by Checkatrade in accordance with these Terms;

Terms

means the terms and conditions governing Membership and governing the provision by Checkatrade of Membership Services as posted to the Members Area and sent to the Member in the Confirmation Email and such expression includes any new amended or replacement terms applicable to the Membership body as a whole;

Trade App

means the application available to trades to manage their leads and their Membership;

Use

means to copy, modify, adapt, distribute, publicly share or make available, rent or lend, republish, frame, provide links to or upload;

User

means a user of the Website;

Variable Pricing

means the variation of the PPL Lead Fees per Lead by us depending on a number of factors, including but not limited to channel, location, seasonality, supply/demand;

Website

means www.checkatrade.com;

Work

means any work carried out or to be carried out for a Customer and includes the supply of a service and/or the supply of goods and/or the installation of those goods also called a job.

Homeowner

Trades

Words and their Meanings

MEANING OF WORDS, POLICIES AND INTERPRETATION