Guaranteed Terms and Conditions

Welcome to Checkatrade Guaranteed Test

1. What is covered?

A Claim for an amount up to the Maximum Value for Sub-Standard Work completed by a Tradesperson in an Eligible Postcode in the West Midlands during the Test Period so long as the Required Evidence is produced, the Eligibility Criteria is met and no Exclusions apply.

2. Definitions

For the purposes of the Checkatrade Guarantee the following terms shall have the following meanings:

“Claim” a claim made under the Checkatrade Guarantee having followed the Claim Procedure;

“Claim Procedure” as described in paragraph below 4;

“Tradesperson” any tradesperson who is a Full Member of Checkatrade and who is displaying the Checkatrade Guaranteed badge next to their name and whose trade does not fall into one of the Excluded Trade Categories;

“Eligible Postcode” work undertaken in the West Midlands at the following postcodes: B (Birmingham), CV, DE, DY, GL1, GL2, GL3, GL4, GL7, GL10, GL11, GL16, GL17, GL18, GL19, GL20, GL50, GL51, GL52, GL53, GL54, GL55, GL56, HR, LE, NG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG9, NG10, NG11, NG12, NG13, NG14, NG15, NG16, NG17, NG21, NG25, NG31, NG32, NG33, NN6, NN11, NN17, PE6, PE9, S45, SK17, ST, SY1, SY2, SY3, SY4, SY5, SY6, SY7, SY8, SY9, SY10, SY11, SY12, SY13, TF, WR, WS, WV these postcodes apply to where the work is undertaken rather than where the Tradesperson is registered or located;

“Eligibility Criteria” as described in paragraph 3 below;

“Exclusions" as described in paragraph 6 below;

“Excluded Trade Categories” Carpet and Upholstery cleaning; Chimney Sweep; Cleaning services; Drain/Sewer Clearance; Drone Surveying; Garage/Vehicle services; Gardener; Grass cutting; Hire services; IT & Consultancy; Landlord services; Miscellaneous services; Oven cleaning; Pest/Vermin control; Removals/Storage; Rubbish/Waste/Clearance; Scaffolder; Surveying; Towing/Transportation; Transport services; Window cleaner;

“Household” one person living alone; or a group of people (not necessarily related) living at the same postal address who share cooking facilities and share a living room or sitting room or dining area;

“Maximum Value” the maximum amount guaranteed per Claim is £1,000;

“Sub-Standard Work” the work provided by the Tradesperson 1) does not meet the agreed specification or does not materially conform to any plan or design, or 2) the work is found to be sub-standard according to relevant standard industry practice as determined by Checkatrade using an independent third party where required 3) the work does not fall into one of the Excluded Trade Categories;

“Required Evidence” means as described in paragraph 4;

“Test Period” during the period between 18th March 2021 and 30th September 2021.

3. Eligibility for Checkatrade Guaranteed Test

To make a Claim under the Checkatrade Guarantee relating to Sub-Standard Work the following criteria must be complied with:

  • The Claim must be directly relating to Sub-Standard Work carried out by a Tradesperson.
  • The initial contact for the work with the Tradesperson must have been booked through the Checkatrade website or by using the Checkatrade provided direct phone numbers for the Tradesperson.
  • You must have contacted the Tradesperson within the Test Period and the Sub-Standard Work must have been undertaken within the Test Period.
  • You must have left a review (positive or negative) of the Tradesperson on the Checkatrade website within 30 days of the Sub-Standard work either being undertaken or the works having been completed.
  • The Claim must be made within 12 months of the Sub-Standard Work being undertaken.
  • You must provide the Required Evidence;
  • A maximum of one Claim per Household per year can be made under the Checkatrade Guarantee. A full year must have passed since any previous Claim has either been paid out to your Household or has been rejected.
  • All decisions regarding your eligibility and any payments made to you by Checkatrade under the Checkatrade Guarantee are made in Checkatrade’s absolute and sole discretion, having undertaken reasonable investigation.
4. How do I make a claim?

Step 1 - Contact the Tradesperson who carried out the Sub-Standard Work to go through any concerns.

  • Explain your concerns and the reasons you are not happy.
  • Discuss what actions can be undertaken to rectify the situation.
  • Allow the Tradesperson the opportunity to rectify the Sub-Standard Work or reimburse you for any costs incurred.
  • Set a final deadline date for the Tradesperson to resolve (usually 7 days) notifying them that you will submit a Claim on the Checkatrade Guarantee after that date if a satisfactory conclusion has not been reached.

Step 2 - Gather your Required Evidence:

  • A quote, estimate or invoice that shows the Tradesperson’s registered address and company name proof of the price of the work.
  • Proof of when the Sub-Standard work was undertaken.
  • Proof of any payments to date.
  • Proof of address where work was carried out.
  • Time stamped photographic evidence of the issue.
  • A description to use as evidence of the Sub-Standard Work.Any record of correspondence emails, texts, phone calls and letters with the Tradesperson.

Step 3 - Leave a negative review on our site to submit your claim: If you are unable to resolve your claim directly with the Tradesperson, please submit a complaint by leaving a negative review about the Tradesperson here.

The team at Checkatrade will:

  • use our phone logs and website data to ensure that the job originated through a contact with the Tradesperson via Checkatrade;
  • contact you directly to request your Required Evidence; and
  • use your Tradesperson review and Required Evidence to investigate your claim potentially using a surveyor where we feel necessary.

The Checkatrade Guarantee represents a form of complaint under the Checkatrade Complaints Procedure.

Please note it is not possible to make a claim anonymously, we need to be able to talk to the Tradesperson about your Claim.

A Claim under the Checkatrade Guarantee is not a substitute for any legal or insurance action that you may wish to take.

Please check with your insurers before claiming to ensure a pay out under this Guarantee does not prejudice your ability to bring a claim under your insurance.

5. Decision of Claim and Payment

Once the Claim has been fully assessed, we shall notify you of our decision within 2 working days.

Checkatrade’s decision relating to payment shall be final and shall not be subject to appeal.

The amount to be paid for any Claim to you shall be calculated having taken into account:

  • the cost to rectify the work;
  • the amount already paid to the Tradesperson and any outstanding balances still due or payments withheld;
  • the Required Evidence provided; and
  • where applicable, any recommendation made by our independent third party surveyors.

Payment will be made to the individual who made the Claim. You will be paid by BACS to an account nominated by you and in your name, within 14 days following confirmation by Checkatrade that the Claim has been approved. Payment shall exclude VAT.

6. Exclusions

Please note the following sorts of Claims shall not be covered under the Checkatrade Guarantee:

  • where the Sub-Standard Work has been sufficiently rectified or costs have been sufficiently reimbursed by the Tradesperson;
  • where the Tradesperson absconds or goes out of business before the work commences;
  • where the Tradesperson fails to complete the work due to the Tradesperson going into liquidation, insolvent, or becoming bankrupt;
  • where there is damage done to property at a different place from the location of the agreed works. Just for example, the Tradesperson scrapes an external wall with their vehicle or they damage a carpet on the way down from carrying out the agreed works upstairs;
  • any amount paid for VAT on the work;
  • Any losses or damages arising out of:
    • any temporary fix, which is where the Tradesperson has only provided a temporary solution to an issue and further services are required to provide permanent or long-lasting effects;
    • interruption of business, loss of market, loss of income and/or loss of use;
    • theft;
    • damage suffered by any third party;
    • the acts or omissions of you or any third party;
    • the negligence or misconduct of any third party;
    • any losses already covered under a manufacturer or a product warranty;
    • pre-existing damages or conditions of the item or property;
    • add-on or future services;
    • trip charges;
    • diagnostic fees;
    • dissatisfaction with price; responsiveness of the business, or cancellations;
    • items supplied by you or due to your recommendations (e.g. you want to use a certain type of paint, fixture or fitting, and the Tradesperson recommends against);
    • ordinary wear and tear; and
    • sentimental and/or undocumented intangible value.