Bea G

Reviews (1)

• D B Domestic Appliances Ltd
  0.33

  Engineer Abandoned Job, Unfair Charge, Won't Refund

  Posted 6 days ago

  Oven not heating: Engineer couldn't remove hob screw, abandoned job claiming safety concern about gas element. We removed it safely with basic tools later, proving safety wasn't the real issue. £30 return visit entirely due to engineer's failure. They say a second visit is necessary if they don't have parts, but we'll never know as engineer never accessed appliance. They had cooker model from day 1. Upfront phone payments with no receipt. Booked via Checkatrade (CAT), verbal quote only, no written terms, never referred to web. Complained to CAT with evidence. Refused to refund. Don't use them.
  Verified reviewer

  Job location: BN10