Martin P

Reviews (1)

• Basement Pumps Limited
  2.67

  8/10 for workmanship - ABSOLUTELY 0/10 for communication/customer service/

  Posted 22 June

  My domestic sump pump failed and Basement Pumps came out to look at fitting 2 pumps. Job done- not bad, although a mess was made of the carpet which was not cleaned properly.After some confusion with someone in the office I paid in advance for the cost of the pumps and the three-hours it would to to fit them.The engineers were on site for 1 hr 55 mins but the job sheet stated that the work charged for was over to hours. On questioning the charge for the extra hour, I was told it was the amount agreed upon...this is despite a very lengthy conversation, beforehand, questioning the hourly rate.
  Verified reviewer

  Job location: RH12