Basement Pumps Limited
Burgess Hill, West Sussex
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Customer Reviews
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Reviews (28)
10 Installing a pump alarm.
Posted 20 February 2023
Kevin was so kind and helpful when I needed to have my pump repaired and an alarm installed. I am so grateful to Basement Pumps for their support! It’s a dirty job but somebody’s got to do it!Verified reviewerJob location: BN24.5 To remove internal pipework. Concrete base of chamber before reinstating pedestal.
Posted 24 January 2023
Very dissapointed with the outcome of the works. The engineers claimed that the issue for the full chamber was definitely the base of the chamber being raised and the pump therefore not sitting correctly. After a very expensive job the engineers left the site claiming that the water was still being pumped very slowly and the reason for that is a small valve that would need to be replaced, which they claimed not to have with them. This is extremely unprofessional because to have them return they want to charge me again for labour. Now the pump seems to be gone, the job seems to have been waste!Verified reviewerJob location: N1610 Pool waste tunk blocked and failure pump
Posted 06 April 2022
I run a swimming school and we had a blocked waste tunk (sweage) and also issues with the sump pump in one of our sites. I needed a company could not only remove the sweage waste but also at the same time send a Engennier could understand the problem and provide a solution. Rick and his team have done just that. We wil certainly use them again and I can reccommend their services .Verified reviewerJob location: SW140 Attempting to replace a sump pump
Posted 12 May 2021
Do not use this company!!! I had them onsite in total of 4 times to do a simple pump replacment. 2nd time got the wrong parts 3rd time no one turned up and 4th time they got the wrong parts despite all their promises to sort this out. Engineers and customer service is apaling with no attention to detail. Nedless to say I will never have any further dealings with these guys.Verified reviewerJob location: N29.5 New sump pump
Posted 14 March 2021
Excellent service highly recommendVerified reviewerJob location: GU149.25 Service water pump
Posted 27 February 2021
Very friendly, good communication fast and efficient- Rick was super knowledgeable and felt confident he knew his stuff!! Would definitely use again * we feel that the price we paid was very expensive for 30 min service. Possibly due to the fact we went through a third party.Verified reviewerJob location: Not Available
