1st Removals

Reviews (172)

• 10

  Posted 28 June 2021

  Large residential removals within Brighton and Hove

  The team were friendly, courteous and polite during the move which lasted 4 days in total. As we moved from one large house to another there was a lot of furniture to pack down and rebuild and morale never dropped - even with some access issues at the new address. I'm pleased they were recommended to us by a friend and would gladly use them again.
  Verified reviewer

  Job location: BN3
• 10

  Posted 21 January 2021

  Moving House

  Jon and his team were fantastic. My move was at a difficult time in a rush to get moved before Christmas. Jon and I kept in contact as dates moved several times over two weeks and Jon was accommodating throughout. I had a packing service as well as a move and the team arrived the day before and packed everything carefully, including special wine boxes. Move day went smoothly, beds dismantled and reassembled. Everything was checked to ensure it was to my satisfaction and they did not leave before reviewing the whole house. They completely understood my needs throughout highly recommended
  Job location: BN2
• 10

  Posted 11 May 2019

  Moving from Brighton to Leeds

  Very happy with Jon and his entire team. Arrived on time and had everything packed up in 90 minutes. They wouldn't let us provide any help and we could totally relax. Extremely personable and provided an overall wonderful experience that took the stress out of moving. Would highly recommend to anyone.
  Job location: Not Available
• 9.25

  Posted 28 March 2019

  Removal to storage and then move to new home

  First removals were flexible, friendly and reliable. Communication was good.
  Job location: Not Available
• 9.5

  Posted 22 November 2018

  Packing and Removals

  The whole team were really friendly and helpful, we were kept informed about all aspects of the job and on move day everyone went worked very hard to make sure both houses were ready to go at the same time.
  Job location: Not Available
• 4.5

  Posted 14 November 2018

  Moved me

  This man in charge of my move told me that it was not necessary to check and unpack everything immediately. Later, when I found that 4 antique prints were missing they were impossible to get hold of and did not return my calls. Also packed an open canister of bleach in with some clothes and shoes which were ruined. For this they have given me £100- 'out of the kindness of their hearts'. Not to be trusted, all very nice when they were moving me but after they had my money useless. I would definitely NOT RECOMMEND.
  Verified reviewer

  Job location: Not Available

  Response from 1st Removals

  We arrived on 28th August for an owner packed job to see there was still a significant amount of packing to be done. A toilet brush in its holder (not an open canister of bleach) did inadvertently finish up on top of an open plastic bag containing four items of clothing. This was acknowledged at the time and agreed there would be a compensation payment when the customer submitted a value. The bank details were emailed on the 26th October, over eight weeks later. Several days prior to this email the customer had mentioned that some prints were apparently ‘missing’. This notification was at least 6 weeks after the move. Our terms and conditions state quite clearly that any claims must be made within seven days. We cannot entertain a claim for missing items so long after the event and certainly not without documented evidence of value. Our insurance company would refuse to process a claim of this nature. We did transfer the £60.00 the customer valued the clothing at and included an additional £40.00 as a gesture of goodwill. We are a professional company and put customer service at the top of our priorities as our reviews show.