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Abbey Locksmiths Ltd

St. Albans, Hertfordshire

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Customer Reviews

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27 total reviews

Abbey Locksmiths Ltd has not received any new reviews in the last 12 months, so no overall rating is available.

Reviews (27)

0
Posted 13 January 2023
Worst online retailer I've ever ordered from
I lost around 500€ and never got my package. I made an order in November and then couldn't login to the site so I didn't have the tracker number. I needed the tracker number for the customs clearance paperwork and I emailed them several times, where Mark Grainger said he'd look into it or never replied. Eventually he gave me the tracker number but by then the deadline had expired and the package was sent back. Even though I forwarded him an email from the post office confirming this he refuses to refund me and told me to "never order from [them] again". Never again.
Verified reviewer
Job location: E1
Response from Abbey Locksmiths Ltd
this was aimed at a separate company, the lady lives in Portugal and I sent some tools to her, she missed delivery and it was held at post office there but she failed to collect, she has since received a full refund.
10
Locksmith
Posted 04 December 2022
Fitting 4 smart locks
Excellent service and kept to agreed dates and times
Job location: SG13
10
Locksmith
Posted 25 October 2022
Open a safe with lost keys
Fabulous service, amazingly persistent chap! Excellent value too.
Job location: HP3
9
Locksmith
Posted 26 July 2022
Fix a jammed lock on a sliding door
Efficient, friendly, helpful - understood the problem, sorted a temporary fix to secure the door. Ordered a replacement locking mechanism on visit and fitted it the next day. Great service and timely resolution.
Verified reviewer
Job location: AL3
8
Posted 11 May 2021
Door gear box assembly plus locking bar
First class friendly service
Verified reviewer
Job location: HA4
10
Posted 06 August 2020
Changed 3 window handles and 1 lock mechanism
Quick, High quality service. Mark was professional and knowledgeable and knew what the issue was as soon as he had assessed the window. Whole job took less than an hour including assessing the window, ordering the parts and fitting them a couple of days later (the part needed was discontinued but managed to source it very quickly). Very pleased. Great communication. Would Recommend!
Verified reviewer
Job location: WD18