Drain Detectives (London) Ltd
Skills
- Blocked Drains
- CCTV Surveys for Drains
- Drain Installation
- Drain Repair
- Drainage Investigation
- Septic Tank Emptying
- Waste Water Treatment Plant Installations
- 24 Hour Drain Clearance
Customer Reviews
Write a review8.92 /10
Based on 16 reviews over the past 12 months
Quality of work
9.13
Reliability
8.75
Communication
8.88
Reviews (405)
10 CCTV Surveys for Drains
Posted 27 October
Excellent service . Highly recommend .
Absolutely delighted with service . From first call received prompt response . Easy to understand quote and quick call out . Chap came from Rochester came on time and he was great . Knew his stuff , had all the equipment and despite horrible weather he was friendly and super helpful . He cleared an extra drain for us and checked our sump pump whilst there. Couldn’t recommend more highly .Verified reviewerJob location: SW17Response from Drain Detectives (London) Ltd
Hi Jane, Thank you for taking the time to leave a review. It is much appreciated. I will pass on your kind comments to the engineer. Kind Regards, Darren
10 CCTV Surveys for Drains
Posted 14 October
10/10 service
Our engineer, Chris, was delightful. So helpful, polite, friendly and informative. He arrived punctually, worked quickly and was great at explaining everything. He went above and beyond and we would highly recommend Drain Detectives! Thank you ChrisVerified reviewerJob location: N4Response from Drain Detectives (London) Ltd
Hi Rey, Thank you for your glowing review. I will pass on your comments to Chris, so that he knows he is doing a great job. Kind Regards, Darren
8.33 Drain / Sewer Clearance
Posted 07 October
Excellent, professional and reliable service
Excellent service from Drain Detectives. We had a significant drainage blockage affecting two flats in our building in East Molesey, and the team responded very quickly. They arrived with good-quality professional equipment, identified the problem and got it cleared efficiently. Throughout, they were responsive, professional, clean, warm and friendly, and clearly knew what they were doing. I also thought their pricing was very reasonable for the service provided. I would firmly recommend Drain Detectives and would happily use them again.Verified reviewerJob location: KT8Response from Drain Detectives (London) Ltd
Hi Robert, Thank you for taking the time to leave a review. It is much appreciated. I am glad we could help. Kind Regards, Stuart
5.67 Surveying
Posted 18 June
Average
I received a prompt response by email upon my initial enquiry with what appeared to be a good quotation. This was a little misleading and more work was done than I had asked which put the price up. The workers were polite though appeared to include their tea break in the time charged to me. It was clear one was in training too and I therefore was getting mixed messages. An ok service but unlikely to use again.Verified reviewerJob location: RG280 Miscellaneous Services
Posted 04 June
Avoid - lacked delivery and customer service - would never use again
Avoid - lacked delivery and customer service. Didn't solve my drainage issue, made a mistake resulting in a leak, sent someone to identify the leak despite it not being in their remit and wanted to charge me for the displeasure, refused to take any responsibility for their mistake (blamed my pipework) and left me footing the bill for the damages incurred, after weeks of asking for some level of customer service response eventually was told by a manager, in a slightly more polite way, that it was my fault and as a "gesture of good will" they would withdraw their invoice for the engineer their sVerified reviewerJob location: LU7Response from Drain Detectives (London) Ltd
We were there the customer asked us resolve a slow draining shower. The engineer used a flexi-cable (which is the standard method for unblocking a blocked shower). This cleared the blockage, but we were then notified that there were damp patches on the ceiling. We offered to reattend to investigate, but in the meantime, the client had called out Aspect. They confirmed that the shower had incorrectly been fitted with a flexi pipe rather than a solid pipe and it was now damaged. We can't be held responsible for any problems caused by previous defective workmanship that we were not made aware of.
10 Drain / Sewer Clearance
Posted 14 May
A great job and price.
Very pleased with the work carried out. Our kitchen drain was badly blocked and the two workmen spent quite some time checking all the gullies. When they had finished the drain was flowing freely again. They were polite and efficient and left the patio clean and tidy. We felt that the price charged was excellent value for money and would certainly recommend this company to friends and neighbours.Verified reviewerJob location: ME19Response from Drain Detectives (London) Ltd
Thank you for taking the time to leave a review. It is much appreciated. If you have any issues in the future, do not hesitate to call.
Photos
Company Info
Owner
Mr Darren Austin
Ltd Company
9 years on Checkatrade
VAT Registered
No
Drain Detectives are the experts in finding the reasons for your drain problems. Whether it is a simple fat blockage, root ingress or even a broken drain, our experienced drain engineers can find the real cause of the problem and offer you the most cost effective solution.
Blocked Drains
Fast response unblocking drains for commercial and domestic clients, 24 hours a day, 365 days a year.
Fast Response 24/7
Someone will always answer the phone, so whatever your drain emergency, our local drainage engineers can come to your rescue.
CCTV Drain Surveys
Drain inspections to detect any drain problems, build over surveys or pre-purchase drain surveys for house buyers.
Drain Repairs
Cracked or broken drains? We offer no dig drain repairs such as patches & lining or if necessary excavation.
Guaranteed Work
We are pleased to offer customers a one month guarantee on drainage work when we have successfully cleared their blocked drains*.
Competitive Prices
We always give the best value for money price for drainage work, with fixed prices where possible. Beware of prices too good to be true!
Free Expert Advice
Not sure where to start? Call our friendly office and an experienced engineer will advise you on the best way to tackle your drainage issues.
Big Jobs, Little Jobs
Whether you have a blocked drain in the garden of a small terraced house or need a full CCTV drain survey for a large retail park, we can help.
Full Drainage Service
If you need a drainage service, Drain Detectives can do it all. From a blocked toilet to a drain repair, drain survey or septic tank. Give us a call.
What areas do we cover?
Our drain engineers provide the full range of drain and plumbing services throughout the South East of England including Kent, Surrey, London, Essex, Hampshire, Berkshire, Oxfordshire, East and West Sussex. So whether you are in Basildon, Canterbury, Crawley, Guildford, Oxford, Slough, London or even Southampton, we can help.
Accreditations and awards
Self Certified
Provided by the trade. Checkatrade has not verified.
This trade passed up to 12 Checkatrade vetting checks
Member since November 2017
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Enhanced business check
Director checks