Drain Detectives (London) Ltd
Beckenham, Kent
Checkatrade member since 20175
Customer Reviews
Write a review9.53 /10
Based on 38 reviews over the past 12 months
Quality of work
9.61
Reliability
9.53
Communication
9.09
Reviews (373)
10 Blocked drain extremely pleased with the work carried out by two very pleasant men
Posted 25 April
I was extremely pleased with the work done by two very pleasant men and the clean way they finished. A very nice friendly company to deal with and a good priceVerified reviewerJob location: SE310 Blocked drain
Posted 16 April
I contacted my local branch in Camberley hoping for a same day visit as my external foul drain had become blocked and was overflowing 🤮 Shirley was very helpful and arranged for an engineer to attend. There was a delay, but I was updated with a new ETA. Dan (the man!) arrived and assessed the blockage, put my mind at ease that he’d get it back flowing shortly. Sure enough, shortly after we were flowing again! What particularly impressed me was Dan took the extra steps to ensure everything was clear and running to the road, he told me of a small issue discovered & practical ways to manage itVerified reviewerJob location: GU470 Bathroom blockage
Posted 26 February
We got bathroom blockage fixed, the company sent their team in 2 hours. But after 1 month and 2 days the bathroom blocked again and they said they will send team in 2 days and will charge again for this. Really disappointed with their service. Would not recomend anyone.Verified reviewerJob location: SL3Response from Drain Detectives (London) Ltd
We were disappointed to receive this review. As the customer says, we offer a one month guarantee for blockages. If there are any issues with the engineer's work, the blockage would normally reoccur well within the month. We can't offer an indefinite guarantee for blockages. We did offer to return to clear the blockage, but the customer declined our offer.
10 Had a blocked sewer pipe
Posted 12 February
Had a blocked drainage pipe so contacted Drain Detectives who organised a same day visit ,came on time ,very polite engineers who did the job perfectly cannot fault this company would highly recommendVerified reviewerJob location: ME1010 Massive shout out to DAN the engineer !
Posted 12 February
Absolute 5 star service from start to finish; phoned on a Saturday morning with blocked drain and Dan arrived in less than an hour or so. It was pouring with rain and he stayed for around 2 hours trying to clear the blockage; with perseverance, he cleared the blockage and gave some really sound advice as to how to deal with the on-going problem. 100% would recommend this company.Verified reviewerJob location: TN1510 We needed plans of where the drains were and whether they were clear
Posted 26 January
Job location: KT18Company responded very promptly to initial contact, absorbed our instructions well and then liaised with us about access to the property and updated us on any complications
Photos
Company Info
Owner
Mr Darren Austin
Ltd Company
8 years on Checkatrade
VAT Registered
No
Drain Detectives are the experts in finding the reasons for your drain problems. Whether it is a simple fat blockage, root ingress or even a broken drain, our experienced drain engineers can find the real cause of the problem and offer you the most cost effective solution.
Blocked Drains
Fast response unblocking drains for commercial and domestic clients, 24 hours a day, 365 days a year.
Fast Response 24/7
Someone will always answer the phone, so whatever your drain emergency, our local drainage engineers can come to your rescue.
CCTV Drain Surveys
Drain inspections to detect any drain problems, build over surveys or pre-purchase drain surveys for house buyers.
Drain Repairs
Cracked or broken drains? We offer no dig drain repairs such as patches & lining or if necessary excavation.
Guaranteed Work
We are pleased to offer customers a one month guarantee on drainage work when we have successfully cleared their blocked drains*.
Competitive Prices
We always give the best value for money price for drainage work, with fixed prices where possible. Beware of prices too good to be true!
Free Expert Advice
Not sure where to start? Call our friendly office and an experienced engineer will advise you on the best way to tackle your drainage issues.
Big Jobs, Little Jobs
Whether you have a blocked drain in the garden of a small terraced house or need a full CCTV drain survey for a large retail park, we can help.
Full Drainage Service
If you need a drainage service, Drain Detectives can do it all. From a blocked toilet to a drain repair, drain survey or septic tank. Give us a call.
What areas do we cover?
Our drain engineers provide the full range of drain and plumbing services throughout the South East of England including Kent, Surrey, London, Essex, Hampshire, Berkshire, Oxfordshire, East and West Sussex. So whether you are in Basildon, Canterbury, Crawley, Guildford, Oxford, Slough, London or even Southampton, we can help.
This trade passed up to 12 Checkatrade vetting checks
Member since 2017
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Public Liability Insurance
Director checks