Fireplaces Direct

Reviews (882)

• 10

  Gas Fire Installation

  Posted 03 November

  Gas Fire Servicing

  arranged a gas service for a gas fire that had been fitted by them a year ago. Very easy and efficient service to book and engineer on the day was a friendly chap, clean tidy and very helpful. Would highly recommend this company for both the initial purchase and installation and follow up servicing.
  Verified reviewerJob location: RG29
• 10

  Gas Fire Installation

  Posted 30 October

  Fire Installation

  From start to completion every thing went well. Help and Guidance trying to pick a fire and surround was difficult. The owner is extremely knowledgeable and helpful and gave good advice. The fitter made an excellent job of the installation, very neat and tidy really pleased with his work. Th secretary was helpful and polite and kept us up to date on installation etc. Would seriously recommend Fireplace Direct.
  Verified reviewerJob location: RG24
• 9.67

  Fireplaces / Stoves

  Posted 29 August

  Nice company to deal with

  We had our annual service and chimney sweek. Fireplaces Direct is a nice company to deal with and professional sales and workmanship.
  Verified reviewerJob location: RG24
• 10

  Fireplaces

  Posted 07 August

  Excellent from design to installation

  The Fireplaces Direct team were excellent throughout, from the initial consultation, designing and installing our fireplace and media wall. Very thorough with their work and incredibly tidy. Very thankful for the brilliant job they have done, it has transformed our living room.
  Verified reviewerJob location: GU17
• 10

  Fireplaces / Stoves

  Posted 06 August

  Great service and quaility instalation

  Another excellent installation and service for our second Fireplace and log burner from them. Always helpful to guide us for the most suitable product for our home around there showroom, thank you.
  Verified reviewerJob location: RG22

  Response from Fireplaces Direct

  Thank you James, your positive feedback is extremely good to hear. We constantly review our product range to ensure we offer the best, most reliable, and most popular products but they all depend on the quality and knowledge of our installers. of whom we are extremely proud. I will pass your comments on to your team and look forward to your THIRD fireplace :-)

• 10

  Fireplaces

  Posted 26 May

  Great service

  I ordered a new gas fire from Fireplaces Direct largely because they could do LPG and also assured me they wouldn’t damage my lovely stone fireplace. All other suppliers have caveats. They did an excellent install and have serviced the fire ever since. One other thing of note - a couple of years ago after a service it was apparent the lower removable cast iron cover had a bit broken off. It was highly unlikely this was delivered that way but I couldn’t prove. They replaced without question. How places respond to issues is the biggest show of service. Thanks Fireplaces Direct 😀
  Verified reviewerJob location: RG19