Heat UK
South Shields, Tyne and Wear
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Customer Reviews
Write a review33 total reviews
Heat UK has not received any new reviews in the last 12 months, so no overall rating is available.
Reviews (33)
4.33 Posted 02 November 2020
Leaking Automatic Vent Valve
This company attended my house on 3 occasions to change an Automatic Vent Valve valued at £6.50. 3 weeks down the line and I’m still waiting for the repair to be carried out. The tradesmen attend my address, look at the problem and then leave promising that the repair will be carried out on the next visit. This repair has been authorised by my Insurance company and we have now agreed to have the valve changed by my own heating engineer and reclaim the cost of the repair direct from the insurance company. I told the last Heat Uk engineer and the insurance company that Heat Uk would not be allowed back onto my property. ...Verified reviewerJob location: DH2Response from Heat UK
We attended this property on behalf of the customer's emergency insurance – on the occasions we attended we found no issue with the Automatic Air Vent , the customer wanted the part changed even though they was no issue with the parts that was already fitted. We called the customer’s emergency insurance who informed us that as they was no emergency at his property they would not authorise the replacement of the part. We have blocked any further attendance to this property as it unnecessarily filled our engineer’s appointment slot when we could have attended properties that were truly in need of our emergency services due these testing times
10 Posted 01 February 2019
Fitted lamp replaced and serviced. Absolutely brilliant job done by Josh an extremely polite and efficient engineer.
Excellent in all aspects. Work was executed with minimum fuss and most efficiently. Kudos to this engineer called Josh.Job location: Not Available0 Posted 14 November 2018
No work carried out
Failed to turn up or call on agreed day for a boiler service. When I phoned @16.55 was told by some office fool that the engineer would be with us within next hour or two.. But obviously didn"t call or turn up. So wasted a day waiting in for them! Obviously haven't heard of customer service and wonder how they managed to get rating!!!Verified reviewerJob location: Not Available10 Posted 25 October 2018
Boiler and fire service.
Job completed with no problems. Very satisfied.Verified reviewerJob location: Not Available10 Posted 28 August 2018
New electric thermostat installed.
Very good service. Very informative.Job location: Not Available10 Posted 20 July 2018
New control unit fitted to Potterton hot water (gas) boiler.
Josh, polite and workman like.Job location: Not Available
