We had just 4 windows replaced. 2 of them were cracked and the 3rd was damaged so could not open. We don't know if they hadn't been inspected before being transported or if they were damaged on installation. 6 weeks later they have finally returned to replace the windows but the installers were not told about the widow that would not open, so we are still waiting for them to finish the job and they will have to come out a 3rd time meaning a 3rd day off work for me.
Response from Ideal Window Solutions Limited
Whilst we are rightly proud of the nearly 2900 reviews we have, if we ever get a negative review we take it extremely seriously. I think this reviewer has confused descriptions, windows for glass. The order for four windows would never be sent out with two cracked ‘windows’ as everything is always inspected and checked. However sometimes unavoidably, on site and in transport fragile glass can be cracked as it was in this instance. We always try and replace a damaged piece of glass quickly, and I acknowledge in this instance it wasn’t quick enough and for that I apologise sincerely.