London & Surrey Gas Services Ltd

Reviews (311)

• 10

  Checkatrade Welcome

  Posted 09 September 2021

  Checkatrade would like to welcome London and Surrey Gas Services Ltd to Worcester Park. They have been a Checkatrade Member since 2009. London and Surrey Gas Services Ltd specialise in Central Heating services.
  Job location: KT4
• 0

  Gas job cancelled due to engineer assigned has no qualification! Gosh!

  Posted 13 August 2021

  My gas hob work has been book days in advances and I called twice on the day to make sure enerthing is assigned. However no engineer showed up. And received a call after the appointment slot, they are saying sorry it was cancelled due to no engineer has gas qaualification. Oh my god! I cannot believe it happens with them. They are leaving me drying with rebooking me to the other gas engineer on the same day, and they are asking me to wait till next week 5 days later for another appointment and meanwhile we dont have hob to cook and we have children and old people at people. That is just bad.
  Verified reviewer
  Job location: SW19

  Response from London & Surrey Gas Services Ltd

  Firstly we would like to state that no engineer from our Company attended this person’s property. This person called our office to ask how much we would charge to install his own new gas hob, we gave him a price, he said we were too expensive and was going to ring around and use someone else – no appointment was made. To our surprise he called back the following week and said that he had his new hob and wanted us to install it, we advised him that an installer would have to carry out the work (as sometimes alterations to the gas pipe are required and an isolation valve installed) but all of our installer’s were busy on a bigger job installing a new boiler. At this point he became very aggressive and abusive on the phone to the point where the young lady in the office became very upset and another member of staff had to take over the phone call to try and help the Customer. He remained abusive and aggressive and so we advised him that he should get another company to install his hob as we would not be attending.

• 10

  -

  Posted 20 July 2021

  Turned up on time! Great service and really friendly staff
  Verified reviewer
  Job location: W6
• 10

  Boiler Service

  Posted 22 March 2021

  Called to arrange a boiler service on our Worcester boiler and the office staff were extremely helpful. They arranged an appointment at 8am the following day. The engineers arrived on time and completed the service without any delay. I would highly recommend and will continue to use London and Surrey Gas Services for our annual services. Thank you for the excellent service from start to finish.
  Verified reviewer
  Job location: KT17
• 10

  Smart Thermostat

  Posted 13 March 2021

  Brilliant - super responsive, great customer service, job was offered quickly. Person was on time, wearing a mask and courteous. Model professionalism.
  Verified reviewer
  Job location: KT3
• 9.75

  Service Boiler

  Posted 03 November 2020

  Having no heating or hot water they quickly attended site and found that a general service should fix it along with topping of water pressure. Quick and efficient and would be happy to recommend.
  Verified reviewer
  Job location: SM4