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Fire by Design

Name: Fire by Design
Address: Wimborne
Rating: 0.33

0.33/10

Wimborne

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Customer Reviews

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0.33 /10

Based on 1 review over the past 12 months

Quality of work

Reliability

Communication

Reviews (127)

0.33
Fireplaces / Stoves
Posted 20 October 2025
Terrible service
Never have I had such Terrible service from a company They failed to fit cowling correctly, the Chimney let water in , ruining the plasterwork and rusting the burner , they refused to admit any liability and now we are paying 3.5 K to fix it . Shocking
Verified reviewer
Job location: BH19
10
Fireplaces / Stoves
Posted 16 March 2022
REMOVE GAS FIRE, NEW FIREPLACE SURROUND AND WOODBURNER WITH FLU LINER
The team were so helpful. I telephoned and spoke to a lovely girl in the office who booked in Richard to visit my home. We discussed options and was provided with a quote with 72 hours after the visit. I was able to see the surround and fire I had chosen in the showroom and, I was so pleased when I went in as I was able to chat to the team and go over the details for my home. The workmen were on time and left everything so clean and tidy. Our work was done over a 3 week period, Robin on the last day, finished everything off and his attention to detail was perfect! Thank you to all the team!
Verified reviewer
Job location: BH20
4
Posted 28 February 2022
Remove gas fire and surround
Very disappointed, fire surround had chips in it which had to be ‘filled’ gas fire did not work had to have part fitted - still didn’t work eventually they sent someone who rectified the problem also 2 of the logs were damaged had to have replacement and after sales customer service non existent
Verified reviewer
Job location: DT11
10
Posted 27 February 2021
To instal a wood burner and flue
Fire by design was brilliant. I had such good customer service from seeing show room all the way through to installation! Every one was polite and knowledgable! I was given so many option and reasoning that I felt completely safe with there installation! Installation it self was clean and tidy and so quick it was fantastic! Thank you so much, we have enjoyed our wood burner most evening this winter! Would highly recommend.
Verified reviewer
Job location: BH16
10
Posted 18 November 2020
Rip out existing gas fire and install new woodburner
Fantastic service from start to finish - everything worked seamlessly and their attention to detail was second to none - They spent the first hour of the day making sure the floor was covered from the front door to the fireplace and that all the remaining furniture was covered as well - they also made sure it was all clean and tidy at the end of every day - when it came to fitting the sill, they noticed two small scratches which they immediately pointed out (suppliers fault not their's I hasten to add) and arranged for a replacement which was fitted shortly thereafter - Very happy customers!!
Verified reviewer
Job location: BH21
10
Posted 05 June 2020
Wood burner installed
Great service the installers were amazing, explained every part of what they were doing, great job!
Verified reviewer
Job location: BH9