UK Water Softeners Logo

UK Water Softeners

+Approved member since 2014

Services and skills

  • Household Water Treatment

    3 skills


    Water Filters

    Water Softeners

  • Services

    3 services

    • Domestic Work
    • Free Estimates
    • Cards Accepted


Customer reviews

Overall ratingin last 12 months

9.91Write a review
  • Workmanship9.92 out of 10
  • Tidiness9.90 out of 10
  • Reliability9.91 out of 10
  • Courtesy9.92 out of 10
Write a review

588 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

  • New water softener installed

    10Verified Review

    From the first phone call and then Sarah who visited us, I knew we were in great hands! Firstly Sarah didn’t give it the hard sell which is the same as I run my company. Then was competitively priced. Then there’s the fact they are a family run local business who have been going for years. You have to support your local companies where you can and they just haven’t disappointed me in any way whatsoever. Shout out to Steve too, he was punctual, got on with the job and only had two cups of coffee! Neat finish, quick run through and we are done. Why can’t all experiences be like this!!

    Location: GU15
  • The company helped me to solve my problem


    The company helped me to solve my problem. They provided solution to connect my own water filter to the new tap when installing the water softener. They are keen to offer support.

    Location: GU11
  • Rebuilt water softener

    10Verified Review

    Plumber Carl Galvin arrived very promptly, was courteous throughout and very tidy. He was booked to service our water softener which was not functioning properly. He demonstrated the problem and advised rebuild or replace and we opted for the rebuild. The work was completed quickly and efficiently within about an hour. Carl demonstrated the tap settings and how to isolate the softener in case of future need. Very impressed.

    Location: GU34
  • Repairs to water softener

    10Verified Review

    Great service. Water softener was leaking and they were so helpful. Called me to help with turning off the water softener and then quickly arranged a repair date. Extremely helpful and I would definitely recommend

    Location: KT19
  • New water softener

    10Verified Review

    I have been a customer since 2009 when I bought my first water softener. This softener served us well for 15 years and then started making a high-pitched noise. Very helpful staff advised me over the phone how to stop the noise. Plumber, Carl, contacted me in good time and replaced the worn out softener with a new one without any mess or hard sell. On another note, purchasing block salt from UK Water Softeners is easy and delivery is very prompt. Great customer service.

    Location: GU51
  • Excellent service and quality fitting of TwinTec Water Softener

    10Verified Review

    From start to finish UK Water Softeners provided an excellent and friendly service. Prompt initial visit and survey after leaving a request on the website; options for siting the water softener explored and evaluated carefully. No nonsense, all-inclusive quotation provided without any sales pressure. Appointment for installation made quickly there and then. Installation done efficiently and tidily, to my complete satisfaction. Salt delivery costs comparable to current supplier. I'm pleased to have found and used UK Water Softeners, and recommend without hesitation.

    Location: RG20

Company profile

  • OwnerMrs Sarah Thomas
  • Member Since2014
  • Public Liability InsuranceSelf-Certified
  • AccreditationsChecked
  • AddressChecked
  • IdentityChecked
  • Checkatrade T&C'sSigned
  • VATYes: 426 8121 05
  • Company typeSole Trader

Company info

UK Water Softeners is a family run business since 1995

They have over 10,000 customers in Surrey, Hampshire, and Berkshire

UK Water Softeners offer the complete service from no obligation surveys, Installation of your water softener, and aftercare which includes a reliable salt delivery service. Everything UK Water Softeners do is to the highest standard, in workmanship and in parts used to fit your water softener whilst providing the best customer service to their customers which really comes through in their online reviews.

They specialise in Twin cylinder, Non-Electric, Block Salt Water Softeners, like the TwinTec S4, manufactured by Harvey Water Softeners Ltd (established over 40yrs), and the Infinity T4 water softener which is manufactured by Kinetico (established over 50 years). All of their Water Softeners come with 10-year parts and a 2-year labour warranty.

The plumbers are trained and have worked for the manufacturers, with over 30 years of experience installing water softeners. They are considered the best plumbers in their field as well as being very courteous in your home.

Areas covered:

Aldershot, Arborfield, Ash Vale, Andover, Bagshot, Basingstoke, Berkshire, Binfield, Bisley, Bracknell, Jennetts Park, Bracknell, Brookwood, Burgh Heath, Byfleet Camberley, Caversham, Chertsey, Chilworth, Chobham, Church Crookham, Cobham, Cranleigh, Crowthorne, East Horsley, Elstead, Epsom, Ewell, Fairfields, Farnborough, Farnham, Finchampstead, Fleet, Elvetham Heath Fleet, Feltham, Frimley, Frimley Green, Godalming, Greenham, Guildford, Hampshire, Hartley Wintney, Henley, Hook, Kingston, Kingston-upon-Thames, Knaphill, Leatherhead, Lightwater, Liphook, Milford, Newbury, New Haw, Normandy, Old Woking, Owlsmoor, Pirbright, Pyford, Reading, Richmond, Ripley, Sandhurst, Send, Shalford, Shere, Staines-upon-Thames, Sunningdale, Sunninghill, Surbiton, Surrey, Swallowfield, Tadley, Thatcham, Tilehurst, Tolworth, Twickenham, Twyford, Warfield, West Byfleet, Weybridge, Windsor, Woking, Wokingham, Worplesdon, Wraysbury, Yateley.

If you’re outside our area, we will be happy to put you in touch with your local TwinTec dealer or Infinity dealer

Contact details

Accreditations and awards

United Kingdom Water Treatment Association

United Kingdom Water Treatment Association