A J Double Glazing Repairs

Reviews (8)

• 10

  Posted 04 June 2020

  Replaced broken double glazed sealed unit

  Excellent service from my initial enquiry over the phone with Marie to the completed work, with Alan. Alan arrived on the day arranged and gave me an immediate quotation. Returned on time on the day arranged, replaced by cracked sealed double glazed bathroom window, Alan then pointed out a manufacturers flaw within the new sealed unit, said he would like to come back later with a replacement, which is exactly what he did. It was fitted and all work completed to an extremely high standard, I was then more than happy to pay the agreed price.
  Verified reviewer

  Job location: DA2
• 10

  Posted 17 April 2020

  Replacement and adjustment of French Window hinges

  Alan was able to adjust the hinges for one door but had to order replacements for the others, which came quickly and he was able to fit within a couple of days. The doors now open and close smoothly and I am able to secure them at last, actually much better than when originally installed.
  Verified reviewer

  Job location: DA12
• 10

  Posted 06 March 2020

  Refitting composite door for fawlty lock

  Brilliant job,very reliable company and lovely people,kept well informed about what was needed and work carried out as promised on the day, I would certainly use this company again.
  Verified reviewer

  Job location: DA2
• 3

  Posted 28 February 2020

  French Doors

  I met Alan whilst he was repairing a window at my workplace. I mentioned that my doors were not operating correctly, he said he would call around and take a look. Alan arrived at 9 am looking at my french doors then said he needed to get a drill to take al to look inside the door. I have then advised the doors were unrepairable and needed replacing. I asked him to shut the doors again and asked him how much I was looking at. He said £65.00 for today's visit. I was shocked that I had to pay £65 be told my doors we unrepairable. By the afternoon his wife was chasing for payment and extremely rude.
  Verified reviewer

  Job location: ME3

  Response from A J Double Glazing Repairs

  We would like to apologise for your recent experience. We're sorry to hear you were less than satisfied with the service provided. We pride ourselves on our service and the high quality standards we maintain. Your French doors are very old and in a fairly poor condition. As with any French doors in order to diagnose the issue(s) it is essential to take the doors apart to investigate. This is labour intensive and AJ Double Glazing spent over 30 minutes removing the outer UPVC casing and exploring what the problem was. AJ Double Glazing identified that to fix the issues with your doors a new multi-lock and handle would be required to be ordered and installed. You made the decision to not go ahead with the work which is absolutely fine. AJ Double Glazing then proceeded to reverse the work undertaken by taking the French doors apart and replaced everything exactly as it was found, taking approximately another 30 minutes. As a result the £65.00 charge was incurred. You refused to pay the bill. However, as a gesture of goodwill the charge has been waived for you.

• 10

  Posted 24 February 2020

  Repaired double glazing

  Lovely man and great work. Would definitely recommend.
  Verified reviewer

  Job location: DA9
• 10

  Posted 23 February 2020

  Re-seal patio doors

  Very reliable, polite, easy to talk to person, did exactly what I expected quickly and cleanly. Would not hesitate to contact him again.
  Verified reviewer

  Job location: DA12