A.M.S. Drain Services Ltd

Sink clearance on 1st July. Upon arrival, it was noted that pushfit pipework was evident. The customer was made aware and he was not sure if pushfit pipework was installed under the floor. In view of the above, the engineer advised the customer of the potential problems of using mechanical rodding on said pipework. The sink was cleared via an aquavac, removing grease & fat, which had caused the sink to block. The cause of the blockage was detailed on the invoice, as was the reason the clearance could not be guaranteed i.e. fat & grease. The customer signed the invoice, agreeing that the works had been carried out to his satisfaction. On the 29th Sept (approximately 3 months later), the customer called advising that the sink was slow to drain, could an engineer reattend? The customer was advised that a second visit would be chargeable, within 20 mins of being advised, the customer elected to leave a negative review! We reached out to the customer forwarding an additional copy of the signed invoice, which detailed that the clearance could not be guaranteed, due to grease & fat, to which he advised 'I did not read what I was signing'.