The team worked hard, tried hard and cared about doing a good job. When I pointed out problems, they tried to resolve them. But the problems were so numerous that I would not employ them again. They painted several rooms. Some parts were painted very well, but others were terrible. Usually they were tidy, but twice they dashed off leaving the house in a state. They fixed most of the messes, but missed some and made a few more in the process. They took longer than they said they would. Their approach was chaotic, lacking knowledge and a plan. I could trust them generally, but not to paint well!
Response from Arkadia Construction LTD
Hi Emma, thank you for your feedback. We’re sorry you felt the experience was inconsistent, as this isn’t the standard we aim for. We made every effort to address the issues raised, including returning to fix them, and we also covered some material costs as a goodwill gesture. We always strive to deliver a high standard of work and will take your comments on board to improve going forward. We take pride in our work and in looking after our customers, so it’s disappointing to hear that we didn’t meet expectations on this occasion. Please contact us if you’d like to discuss this further.