ASA Property Services

Reviews (60)

• 0

  Bathrooms

  Posted 19 December 2022

  Unclog shower and fix toilet overflow issue

  I would give them zero. Jan: First they came to unclog a shower, they didn't do a proper job and a plumber that came about a month later found razor caps they missed from my previous tenants who clogged it. They also inspected a toilet that was built into the wall. They broke the flusher completely while inspecting it and said it would require taking out the tiles to fix the toilet issue. That was incorrect and I had to wait months to find discontinued flusher and have another plumber fix what they broke. They even came out twice and still didn't get it right
  Verified reviewer

  Job location: E8
• 9

  Handyman

  Posted 17 August 2022

  Hung some pictures on solid wall

  The handyman was very clean and professional. Very happy with the work carried out. Would recommend
  Job location: SW4
• 10

  Handyman

  Posted 10 August 2022

  Fitting a lock to an internal door

  Really great service from start to finish. Easy to make appointments, the team were really efficient and I was really happy with the completed work. I would definitely recommend them and I will be using them in the future.
  Verified reviewer

  Job location: SW9
• 10

  Bathrooms

  Posted 25 July 2022

  Installation of bath panel and bath screen

  Samed did a good job and installed both easily without any mess or problems. Susana did a wonderful job of proactively keeping me updated on the appt. Will definitely engage ASA next time.
  Verified reviewer

  Job location: E1
• 8.75

  Kitchens

  Posted 07 July 2022

  Kitchen and Lounge refurbishment

  ASA refurbished my kitchen and lounge. I was very pleased with the service provided by the management and tradesman from start to finish. They provided a full service by co-ordinating with the kitchen designers on my behalf and managing multiple tradesman. They made the process simple and stress free. There was a scratch found on the flooring which they happily rectified by taking out some of the flooring and replacing it. The job finished in good time with one day over due to the flooring issue. I am very happy with my new kitchen.
  Verified reviewer

  Job location: SW4
• 1.75

  Bathrooms

  Posted 29 June 2022

  Repair leaking shower and refurbish

  Unfortunately the job went pear shaped. Even allowing for personal difficulties the engineer was often absent resulting in delays. When he announced the job complete we found several shortcomings, the most important being the shower still leaked, there was no hot water, and the shower door has been re-inserted upside down! We were not happy. These defects were put right after more delay. Rather than going the extra mile, or asking what they could do to make things right ASA refused compensation and threatened court action 4 times before settling. Their attitude was appalling.
  Verified reviewer

  Job location: SW15

  Response from ASA Property Services

  We are extremely sorry that you weren't happy with the process of the work, and also very disappointed in the bad review. The engineer had a bereavement in his family during the time of the works, which lead to him being a few hours absent over the course of the 8 day job. Admittedly, there were some very minor issues with the works, but our team rectified these issues immediately with no damage caused to the property. Considering the works were completed perfectly, I believe the extremely low scores in the review are not warranted. As there were some slight delays in the works, unfortunately the customer felt that this warranted him to decide how much he should pay towards the invoice. As a good will gesture we offered to deduct an amount from the invoice, but was declined by the client. We wonder if this was the motivation for the bad review. Eventually we came to an agreement and settled the invoice.