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Domestic & General

7.42/10

London

Checkatrade member since January 2023

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Customer Reviews

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7.42 /10

Based on 36 reviews over the past 12 months

Quality of work

7.52

Reliability

7.63

Communication

4.75

What customers are saying

AI-generated from customer reviews over last 24 months

Many customers have reported positive experiences with prompt service, efficient repairs, and polite engineers, though Domestic & General's aftercare service and communication have been criticised by a minority of reviewers, with some mentioning unfulfilled appointments and delays.

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Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (426)

  • 0

    Fix tumble dryer

    Posted 30 June

    Awful company have been paying them for years and they are awful worst company out there
    Verified reviewer
    Job location: TW20
  • 6

    Washing machine

    Posted 09 June

    Didn’t call them out , as washing machine packed up completely,. Decided to get me one
    Job location: GU52
  • 0

    I would this company is a SCAM.

    Posted 28 May

    All this company did was give us a lot of stress for the past couple of months. I purchased their repair and care plan and they explained to me that should our appliance becomes unrepairable after the repairs, they would replace it. What they did was after two attempts of repair, they have suddenly cancelled my plan saying my direct debit has failed. Our fridge was working okay before all the repairs. We really just wanted them to check the ice build up. After they replaced the parts, our fridge just stopped working and they kept saying that they would call for the next steps and they never di
    Verified reviewer
    Job location: NN5
  • 0

    AVOID

    Posted 12 May

    ENGINEER DIDNT TURN UP FOR THE 2ND TIME THATS 2 DAYS IVE HAD TO TAKE OFF WORK SAYS HE CALLED BUT PHOLNE RANG FOR 1 SEC THEN CUT OFF TGHEY THEN ABORTED THE REPAIR TAKEN 1 HOUR TO GET THROUGH THEY DONT CARE JUST BOOK ANOTHER APPPOINTED
    Verified reviewer
    Job location: CB9
  • 8

    Leaky washing machine

    Posted 09 March

    Checked seal and put washing machine on to check for leaks. Water was leaking from drawer so cleaned it out and suggested putting it on a hot wash with bleach and a rinse
    Verified reviewer
    Job location: LS11
  • 0

    DO NOT USE IF YOU HAVE ADHD OR PRONE TO FORGETTING ABOUT VOUCHERS IM 800 QUID OUT OF POCKET

    Posted 04 March

    DO NOT USE IF YOU HAVE ADHD OR PRONE TO FORGETTING ABOUT VOUCHERS IM 800 QUID OUT OF POCKET DUE TO SHORT EXPIRY OF ONE YEAR THEY WON'T EXTEND AND AWFUL CUSTOMER SERVICE :( TOLD MANY TIMES THE VOUCHERS WOULD GET ISSUED THEN LAST MUNUTE TOLD THEY WOULD NOT IF YOU HAVE A DISABILITY I.E. ADHD OR PRONE TO FORGET ABOUT VOUCHERS DO NOT USE THIS COMPANY. IM £823.99 out of pocket NOTHING TO SHOW FOR IT. Not even the camera because they took it.
    Job location: EH6

Photos

Washing Machine Repair
+6

Company Info

Owner

Adam Evans

Ltd Company

2 years on Checkatrade

VAT Registered

No

Domestic Work

Domestic & General is one of the UK’s leading specialist warranty providers.

Pricing you can trust

Our prices come with no surprise add-ons for callouts, parts or labour

Why choose Repair & Care?

You can pay upfront for just a repair. Or, with Repair & Care, a fixed-term maintenance and support plan, you can pay in monthly instalments and get a repair with ongoing maintenance included.

What do I do next?

Tell us about the problem

Give us a few details and choose a repair date that suits you

We’ll be round to fix it

A qualified engineer with the right skills and tools will turn up

Trusted by the biggest brands along with millions of UK customers

AEG, Bosch, Candy, Electrolux, Hoover, Hotpoint, Indesit, Whirlpool, Neff, Samsung, Smeg, Zanussi and many more.

For over 100 years we’ve been protecting the things our customers rely on to keep their homes running. Today we protect millions of appliances, carrying out on average 6,000 repairs * a day across the UK.

*Based on 2022 figures

We look forward to hearing from you.

https://www.domesticandgeneral.com/privacy-policy-checkatrade

This trade passed up to 12 Checkatrade vetting checks

Member since 2023

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