Domestic & General

Reviews (483)

• 0

  Appliance Services / Repair

  Posted 10 January

  Dishonest. Useless. Do not use.

  My house was built in the 1990s and has a boiler in the kitchen with a hot water tank in a partly boarded loft for access. Engineers have previously attended and worked around the tank without any problems. When the kitchen boiler thermostat failed, an “engineer” came, insisted on seeing the loft tank (which is not even covered), noticed the loft was not fully boarded, and immediately left. The firm then slapped a “health and safety” red flag on the property and now refuses to repair the kitchen boiler unless the entire loft is fully boarded. This is absurd. Do not use. Dishonest company.
  Job location: RM16

  Response from Domestic & General

  Hi Mario, Thanks for this review. We strive to provide a high level of service to all our customers and we are truly sorry if we have fallen short of your expectations. We want to assure you that we take your feedback seriously and will use it to improve our services. Thank you, Tracy D&G Team

• 10

  Appliance Services / Repair

  Posted 16 December 2025

  Clean and efficient.

  All done well, clean and efficient, arrived on time, completed the work and cleaned up before leaving. A+++
  Verified reviewer

  Job location: EX39

  Response from Domestic & General

  Hi Paul, Thank you for a great review. Delighted to hear we got your washing machine back up and running. Should you need us again, please reach out. Have a great day. Thank you, Emma D&G Team

• 10

  Appliance Services / Repair

  Posted 14 December 2025

  Boiler Repair

  A professional job was carried out by the trades people who attended to our repair, over the 2 visits r4equired
  Job location: LN5

  Response from Domestic & General

  Hi Steve, Thank you for leaving us this positive review! We do appreciate this feedback and if you require our assistance in the future, just get in touch. We are always happy to help. Thank you, Tracy D&G Team

• 9.67

  Appliance Services / Repair

  Posted 11 December 2025

  good basic service, frothy afterwards

  Quick action on repair, straightforward and effective. Very persistent afterwards to get me to have insurance, which I did. But when I tried to go to smart care awards after getting a text message I couldn't understand how it worked. There was a lot about new equipment but didn't find care packs, and I didn't want a new machine. Then I got a mysterious email about having insured me twice but the phone number given to find out about this was said to be very expensive on a mobile, whic is all I have. The mail was protected by the usual no reply system. so a lot of enthusiasm but confusing.
  Verified reviewer

  Job location: TA1

  Response from Domestic & General

  Hi Geoffrey, Thanks for this review. Smartcare rewards is a loyalty scheme provided through Whirlpool for their customers. You can reach them on the below contacts: SmartCare – Customer Account Queries: uk_smartcare_rewards@whirlpool.com: For customer SmartCare queries such as being unable to login, missing plans or incorrect rewards showing on SmartCare account: SmartCare – Amending Existing Orders: 03448111211 Monday - Friday (excluding Bank Holidays): 8:30am – 5pm SmartCare – Website Sales Team: 08001510907 Monday to Friday: 8:30am – 5pm Thank you, Tracy D&G Team

• 10

  Appliance Services / Repair

  Posted 09 December 2025

  Reliable

  Boiler service Very good service and respect for property!
  Job location: WN7

  Response from Domestic & General

  Hi Terry, Thanks for taking the time to rate us so highly, we really appreciate it! Should you need us again, we'll be more than happy to help! Thank you, Tracy D&G Team

• 6

  Appliance Services / Repair

  Posted 09 December 2025

  Go ahead

  Good service would recommend
  Job location: BN27

  Response from Domestic & General

  Hi Lauryn, Thanks for taking the time to rate us so highly, we really appreciate it! Should you need us again, we'll be more than happy to help! Thank you, Tracy D&G Team