Fantastic Services

Reviews (398)

• 6

  Incredibly bad customer service.

  Posted 15 December 2024

  Customer services for this company is terrible. Times were changed prior to the appointment and then without warning, changed again, meaning I had to cancel appointments at last minute. Booked a 4 hour service but only received a three hour. Multiple attempts to contact the customer services were unsuccessful and I was informed by the woman I spoke to that they were dealing with a “large amount of complaints” which is not surprising. After several calls, and several promises of a return call, no one’s had called me. I will never use again.
  Job location: KT3
• 7.5

  [self-employment}personal developer/home development carer

  Posted 27 September 2024

  N/A.
  Verified reviewer
  Job location: SE15
• 1.75

  Dismantling and moving of beds

  Posted 26 September 2023

  One of the worst experiences I have ever had in over 20 years of using similar companies. They were booked to move a bed from one address to another, and return another bed to the original address. I was told this would be a two hour job, and I signed up for the Fantastic Club membership so that I could use them for other services in my newly bought flat. I explained that my property was a new build, and that they would need additional address details, which I provided. The problems began the next day - they were due at 12pm, and at 9am I received a text message that they would arrive at 3p
  Verified reviewer
  Job location: KT2

  Response from Fantastic Services

  We extend our heartfelt apologies for the inconvenience you have experienced. We understand the stress that accompanies moving, and our primary aim is to ensure a seamless transition for all our clients. Regrettably, we fell short of achieving this in your case, and for that, we are truly sorry. Addressing this matter is of the utmost importance to us. Our customer care team is eager to make this right for you and you can expect to be contacted shortly. Best regards, Fantastic Services

• 0

  Clear just ran away

  Posted 22 September 2023

  Clear just ran away without cleaning the flat. It cost me £500. Hate the cleaner platform so much
  Verified reviewer
  Job location: E14

  Response from Fantastic Services

  Thank you for sharing your feedback. We are deeply concerned to hear that your experience with our cleaning service has been so disappointing. We are eager to investigate the matter to understand what happened and resolve the issue. If you could kindly email us the reference number of your booking and your contact details at customercare.social@fantasticservices.com, our customer care team will get in touch with you as soon as possible to discuss your feedback. Looking forward to hearing back from you soon.

• 3.5

  Moth infestation

  Posted 19 September 2023

  Within a couple of weeks of having the second day of the treatment (and that was the second treatment in a year) the infestation came back. 2 weeks! That shows the very poor quality of the service which, by the way, this company sub-contracts. Avoid them and try someone else. *BTW all the instructions provided by the company were followed to the letter.
  Verified reviewer
  Job location: W13

  Response from Fantastic Services

  Dear Jose, Thank you for taking the time to share your feedback. We are incredibly sorry to hear that the issue has not been resolved and that you have been left with such a bad impression of our service. Please rest assured that our customer care team is already working on your case and a representative will contact you as soon as possible to discuss your feedback and resolve the issue. Kind regards, Fantastic Services

• 10

  Excellent work

  Posted 06 September 2023

  Fantastic Services' gardening teams' work is exquisite. They always leave us impressed.
  Verified reviewer
  Job location: Not Available