Gray's Painting and Decorating
Ampthill Bedford, Bedfordshire
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Customer Reviews
Write a review5 total reviews
Gray's Painting and Decorating has not received any new reviews in the last 12 months, so no overall rating is available.
Reviews (5)
5 Posted 27 August 2024
Promising start but failed to deliver
Graham was responsive to my initial enquiry and came out promptly to quote. V Polite man. He understood I was organising other trades around the specialist painting he was going to complete for me. He was enthusiastic and confident about the project. We agreed a price and dates to carry out the work. I confirmed with a deposit. 3weeks before he was due to start he cancelled on me by text, saying he had made a scheduling mistake and could no longer do the work until 2025. I requested the deposit back which he sorted but it was a poor excuse and it’s completely messed up my project timelineVerified reviewerJob location: MK43Response from Gray's Painting and Decorating
Hi there, Graham here from Gray's Decorating, while I appreciate the positive feedback about my character and customer service, I do feel I should mention the customer’s project needed to be Rebooked for personal reasons, not cancelled. I offered the opportunity to Rebook for a later date, and was in the process of contacting other high quality decorators in the area to help the customer with their project if it could not be moved. Unfortunately I then received this review, and a request for no further contact. It's a great shame I've received my first ever negative review, and I can't help any further. I of course returned the customer’s deposit immediately upon their request, and I'm afraid I don't know what is meant by 'it was a poor excuse'. Thank you for reading, Graham
10 Painter / Decorator
Posted 24 April 2024
Redecorating 3 bedrooms
The finish is exceptional/fautlessVerified reviewerJob location: MK4510 Painting / Decorating
Posted 23 April 2024
Front door, kitchen, staircase
I've had Graham in to complete multiple jobs for my house, this was my front door, my kitchen and my staircase. Using Graham was such a relief after using another painter where I was left unhappy with the job, but Graham was very professional, left my house clean and tidy and quoted me a good price. I'm so happy with the end result and he would be who I recommend to family and friends.Verified reviewerJob location: MK610 Painter / Decorator
Posted 23 April 2024
Painted bedroom
Work was carried out to a high standard, clean and tidy. Nice and friendly customer service. Highly recommendVerified reviewerJob location: MK210 Painter / Decorator
Posted 23 April 2024
Painting hall, stairs and landing
Excellent quality of work, really professional and friendly. 100% recommend to anyone needing a painterVerified reviewerJob location: LN3
